PMO Project Manager

United States, Georgia, Atlanta

Reservations & Cust. Care

20-May-2024

Ref #: 24883

How you'll help us Keep Climbing (overview & key responsibilities)

It’s an exciting time to be part of Delta’s Reservations organization as we transform and set new standards for the world-class experiences we are creating for customers and thousands of Res & Care employees. We have recently expanded support capabilities and reorganized our approach to project execution with the newly established RES Strategic Portfolio Management and PMO team focused on leading business-critical planning and processes to drive prioritization, monitoring, and execution of high-value initiatives across the division. The PMO team will facilitate cross-functional ideation and collaboration, build resources, and share best practices to further support work groups in delivering impact. The RES PMO Project Manager will have a passion for people, process, and impact to support the development and execution of a Center of Excellence for strategic portfolio management. The ideal candidate blends strong PM skills with strategic curiosity, design thinking, and a desire to help drive our business forward.

Summary of responsibilities (not comprehensive of all tasks):

• Lead the project management of high-value initiatives across the RES division, including coordinating tasks from project initiation and planning to execution and closure
• Create and maintain project artifacts including project charters, project plans, risk and issue logs, and parking lots
• Manage several concurrent projects of varying priority and complexity, across multiple teams or stakeholders
• Help lead the evolution of the organization’s culture at the functional level, ensuring a strong tie-in to stakeholders across the broader enterprise
• Develop communication strategies and implement processes, activities, and programs that result in timely dissemination of information and communication consistency, increasing awareness of the project deliverables, change management, and impact
• Support the development of business cases, prioritization, and overall divisional portfolio management
• Maintain & establish effective relationships and feedback loops between leaders, functional stakeholders, and cross-divisional Delta teams
• Support the evolving design and growth of the RES PMO function and the development of a Center of Excellence for strategic portfolio management
  
  

What You Need To Succeed (minimum Qualifications)

• 3-5+ years of relevant work experience related to Project Management, Change
• Management, and/or Organizational Development
• Excellent synthesizing, organization, and creative problem-solving skills
• Demonstrated ability and a proven track record of success in managing and delivering multiple projects of varying sizes and complexity
• Superior communication and interpersonal skills, the ability to work across the
  
  

organization, and the ability to build and effectively manage relationships with

stakeholders and senior management

• Ability to lead and work independently and within the team
• Proficiency in written and oral communications, and ability to produce concise documents for executive presentations
• Must be performing satisfactorily in their present position
• Models Delta’s Rules of the Road, core values, and safety-conscious behaviors
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Project Management Professional (PMP) certification or experience managing tasks in accordance with Project Management Institute (PMI) standards
• Experience with PowerApps, Sharepoint, and project management software is strongly desired
• Enjoys working in a high-profile environment with fluid priorities, ambiguity, and agressive timelines