Process/ Content Writer

FedTec Overview:

FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.

About the Opportunity:

FedTec is looking to hire a Process/Content Writer for The Customer Service Division of DPU, to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in the Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

Position: Process/Content Writer

Work Location: Richmond, VA 23219

Responsibilities

Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.

• Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.
  
  

Qualifications:

• Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
  
  

Skills:

• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.
  
  

Preferred Qualifications:

• Experience in the utility industry, particularly in water and gas operations.
• Familiarity with modern software applications used in content creation and distribution.
• Experience writing processes and procedures for customer service or a call center
• Experience writing processes and procedures for government or federal regulation
  
  

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.

Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:

• Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
• Generous paid time off for relaxation and rejuvenation.
• Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
• Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
• Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
• Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.
  
  

At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!