Process Manager

Company Description

For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive.

, Job Description

Shape the Future as Our Lending Process Owner!

We’re looking for a forward-thinking, result driven Process Owner to lead the way in managing and transforming our lending processes and setting new company standards.

As the process owner, you’ll be at the forefront of our mission to optimize and innovate our lending process. You will work among cross-functional groups to streamline our processes and implement solutions that will enhance efficiency and drive growth for a core revenue driver of the bank.

In addition, you will have the opportunity to drive change at all levels of the organization and to directly interface and interact with IDB’s senior management team, including the CEO, Chief Strategy Officer, and key business area heads.

Why you should apply to this role:

• Strategic Impact: You’ll be working on a process that is a key revenue driver of the bank – your insights and leadership will directly contribute to the success and growth of our organization.
• Innovation Opportunities: You will work in an environment that will allow you the freedom to explore and implement your new ideas and solutions.
• Leadership Impact: You’ll be a key member in driving change in the culture of the organization and hone your leadership skills in doing so.
• Collaboration Opportunities: In this role, you will collaborate and interface with multiple departments such as sales, underwriting, credit risk, and our tech organization.
• Career Growth: We will provide opportunities and access for direct coaching and mentorship opportunities in this role, including with senior executives (SVPs and EVPs)
  
  

Your Responsibilities

• Innovate our Lending Process:
• Use data driven insights to monitor end-to-end lending process performance. Ensure process objectives are being met by identifying any bottlenecks and changes needed.
• Identify innovative opportunities to further optimize and enhance our lending processes, in partnership with key business stakeholders
• Manage and Improve Lending Workflows in Salesforce:
• As the lending process owner, you will manage and monitor the end-to-end lending workflows in Salesforce by leveraging dashboards and reports to drive data driven insights
• Firm up requirements to improve lending workflows in Salesforce, in collaboration with key business users. Collaborate with our tech department to discuss business needs and requirements and work on a solution.
• As a “Super User”, you will have the ability to make certain process configurations in Salesforce directly to reflect changes in lending process, etc.
• Implement innovative solutions and drive change:
• Implement innovative solutions and new process changes for employees across various geographic regions and functions.
• Act as a change agent and successfully implement and manage change related to process improvements and change among IDB Bank employees
• Collaborate and Inspire:
• Collaborate closely among cross functional teams and key business stakeholders to co-create and develop solutions to further streamline and enhance our lending process
• Work closely with domain owners (tools & application experts) to implements changes to their specific domain
• Promote culture of continuous improvement and operational excellence. Inspire your colleagues with the “Art of the Possible”.
  

Who you will report into:

• You will directly report into the Head of Strategic Projects for IDB, who oversees and manages all strategic projects for the bank.
• In addition, you’ll have the opportunity to be mentored and coached by a senior transformation manager, who can provide guidance and mentorship related to process design, optimization and guidance on stakeholder management.
  
  

, Qualifications

• Education: Bachelor’s Degree
• Experience:
• 5-7 years of overall work experience
• 3-5 years of experience in Financial Services, specifically with experience in Commercial Banking
• Familiarity/knowledge of lending products and processes including underwriting
• Experience working on strategic and/or innovation related projects and initiatives
• Experience working in cross-functional teams and working with multiple stakeholders
• Experience in executing new solutions and changes to users and managing change
• Experience with Salesforce and other workflow tools
  
  

• Skills:
• Problem Solving & Analytical Ability: Effectively analyze and break down complex problems. Develop effective and novel solutions (i.e. doesn’t jump just at “quick fixes”).
• Execution Skills: Effective planner and able to prioritize opportunities according to business needs; Can Drive things to “Done” to implement new process changes and/or solutions
• Leadership Skills: Foster a collaborative environment and motivates and inspires team members to play their role effectively.
• Communication Skills: Can effectively communicate process goals, changes, etc. across all levels of organizations. Able to effectively present visualization of solutions to senior leaders via Powerpoint, etc.
• Change Management: Can effectively implement and manage change (e.g., overcome resistance to change, getting users adjusted to new change, etc.)
  

You would be a great fit for this role if you:

• Have a “Strategic Thinking” Mindset – You are able to see the “Big Picture” of the process and understand how you can optimize the process to meet organizational goals and improve the employee and client experience.
• Have an “Innovators” Mindset – You actively seek ways to improve and optimize existing solutions or build new ones.
• Are collaborative – You’re able to work closely and collaboratively with colleagues across functions and able to build trust.
• Are curious – You want to learn new ways of doing things and are not just comfortable with the “status” quo.
• Have a “Systems Thinking” mindset – You are able to build an understanding of broader relationships, interactions, and impact in a system (e.g., if I make a process change to this area, how will it impact other functions, etc.).
  
  

Compensation

The expected annual base salary for this position is between $130,000- 150,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills, experience, and book of business. In addition to base salary, our total rewards package also includes eligibility for incentive compensation, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.

Additional Information

The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank:

• Those with a known mental or physical disability.
• Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.
• Victims of domestic violence, sex offenses or stalking.
• Employees with religious observance and practice obligations.
  
  

Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual’s accommodation needs; potential accommodations that may address the individual’s accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.

The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee’s request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

All your information will be kept confidential according to EEO guidelines.

IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.