Product Support Specialist - Lab

Job Description

Medline Industries, LP is looking to hire a Product Support Specialist to support our Lab division! This would be a hybrid role with in office days Tuesday, Wednesday, and Thursday. This individual will provide in depth knowledge and support to various internal product and sales teams.

Job Responsibilities

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Report product issues/concerns.
• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
• Provide focus on Web updates. Write/update product attributes.
• Utilize, upload or delete data in master data file.
  
  

Qualifications

Education

• High school diploma or equivalent.
  
  

Relevant Work Experience

• At least 1 year customer service or healthcare experience
  
  

Additional

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  
  

PREFERRED QUALIFICATIONS:

Education

• Bachelor’s degree.
  
  

Relevant Work Experience

• Previous healthcare experience.
  
  

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page. can the underlined be a link to https://www.medline.com/about-us/inclusion-and-diversity/

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.