CrossTech Consulting Group, Inc.

Production Support Analyst

CrossTech Consulting Group, Inc. Philadelphia, PA
CrossTech Consulting Group, Inc.

Production Support Analyst

CrossTech Consulting Group, Inc. Philadelphia, PA
1 month ago 32 applicants

See who CrossTech Consulting Group, Inc. has hired for this role

CrossTech is seeking a Production Support Analyst to support one of our health insurance clients based out of Philadelphia, PA. This is a hybrid position with 2 days remote. 

Job Description

  • Support PMO Tools team in performing data entry, general tool compliance, and acting as primary contact on technical support.  
  • Identify invalid data and gaps due to lack of process compliance and other errors.
  • Develop analytics, strategies, and communication protocols to address and resolve data issues.  
  • Interpret data, analyze results using statistical techniques and support reporting efforts.  
  • Apply exceptional organizational and workflow management skills in supporting the team.

Qualifications/Skills

  • 4+ years of experience with production and/or application support as a production support engineer or relevant experience.
  • Strong analytical and problem-solving skills.
  • Experience with Dynatrace.
  • Critical thinking.
  • Ability to understand and examine complex datasets.
  • Ability to interpret Data quality results and metrics. 

Compensation

$39-$42/hr

Comprehensive benefits offered

This job description is intended to provide information about this position's essential functions and basic duties. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of CrossTech Consulting Group.

 

  • CrossTech is proud to serve as an EOE/Vets/Disabled employer.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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