Production Support Analyst

Client is seeking an Application Production Support Analyst (.Net, PL/SQL, Oracle) for a contract opportunity with our direct client located in Philadelphia PA. The Application/Production Support Analyst (.Net, PL/SQL, Oracle) will be responsible for the day-to-day maintenance, level II/ III support of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

Application Production Support Analyst (.Net, PL/SQL, Oracle) Responsibilities Include

• Represent the Production Support organization on company-wide project teams.
• Monitor process and software changes that impact production support for .Net, Oracle, PL/SQL applications.
• Communicate project information to the production support staff and raise production support issues to the project team.
• Prioritize workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Provide daily support with resolution of escalated tickets and function as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
  
  

Required experience for the Application Production Support Analyst (.Net, PL/SQL, Oracle) includes:

• 6-8 years of experience in Application and/or Production Support skills.
• 6-8 years of strong PL/SQL scripting experience.
• 6-8 years of experience in Incident Management, Change Management and Problem Management.
• 6-8 Years of experience in Windows Based Operating Systems, including IIS knowledge and SQL Server.
• Expertise in troubleshooting and analyzing the issue and producing a resolution for .Net based applications.
• Expertise in troubleshooting and analyzing the issue and producing a resolution.
• Ability to multi-task and work under tough deadlines.
• Knowledge of the following tools and technologies: SQL Server, Toad, .Net, MQ.