Quality Assurance Evaluator (Trainer).

Duties

Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms,

hallways and storage areas for quality and quantity of work performed by all employees. Evaluates and updates all general room

instructions to include: guest directories, fire evacuation procedures, equipment instructions, sundry price listings, and informational

signage. Corrects publications as required. Reviews guest feedback, analyzes data, and informs Lodging Manager of issues or areas

requiring correction. Tracks trends in performance and conducts hospitality specific training to improve overall guest service and

compliance with established standards. Responsible for monitoring the Lodging Educational Institute training program in accordance

with Air Force Lodging standards. Works with section supervisors to determine training needs.

Tracks courses required to maintain or earn hospitality certifications. Oversees and manages the in-house training program. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives, and recognition items. Ensures completion of hospitality training required for certification

with AH&LA/ Educational Institute. Coordinates with the Lodging Educational Institute to obtain training dates, materials, and

instruction plans. Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and

performance in the workplace and adjusts training programs to address any performance shortcomings noted. Performs related duties

as assigned.

Performance is evaluated in terms of implementation of Air Force Lodging's standard training program and expansion to specific local

needs. Works under the general supervision of the Lodging Manager or Assistant Manager who establishes broad program goals;

however, routine work is performed independently. Assists supervisors to ensure training plans are developed according to analysis

of tasks and standards and ensures compliance with Air Force Lodging Accreditation standards; AF Inns standard training is the

minimum measure. Use QAE findings and Customer Feedback to supplement training needs. A positive working relationship with

all lodging departments is vital to ensure employee access to scheduling and training. An active certification program is mandatory

and regular reports and measures will be provided to the Lodging Manager and Assistant Lodging Manager semi-annually to enhance

staff development.

Applicant reviews will be completed weekly or biweekly during this announcement period.

This vacancy is subject to closing early if qualified applicants have applied.

If interested in applying for this position you may preview the online application:

Requirements

Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position is subject to a pre-employment drug test and random testing thereafter.
• This position requires a valid driver’s license.
  
  

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/16/2024

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Experience in the operational management of a civilian or military lodging program. This

experience must have included supervisory responsibility, ( i.e., team lead level or higher of at least one functional area such as

housekeeping, Guest Service, etc.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service,

staff scheduling, financial management, and human resources. Ability to train or have experience which shows potential to train

others. A baccalaureate degree in hospitality or business is desired. Ability to read, speak, and write English. Maintain a valid

driver's license.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  
  

Individual must fully meet qualification/eligibility/background requirements for this position.

• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.