Quality Assurance Manager

Job Summary

Establish and direct a Quality Management System that ensures company products meet engineering specifications and customer requirements. Ensure that the Engineering staff provides effective support to manufacturing operations

Essential Job Functions *

Develop quality specifications for new products and approve reliability test plans and results.

• Work with Engineering and Marketing to define product specifications.
• Develop quality testing and inspection procedures for new parts and products.
• Coordinate the Reliability Test Program for new products and software.
• Initiate and coordinate problem solving and process improvement activities.
• Work closely with the Manufacturing personnel to identify opportunities for improvement in processes.
• Initiate procedural changes and ECNs as necessary to facilitate improvements.
• Provide tooling, gauges, and fixtures to facilitate efficient manufacturing and assembly of products.
• Initiates and coordinates problem solving and process improvement activities.
• Provide direction and support for the implementation of the Lean initiatives.

Establish and communicate priorities for reliability, failure analysis, supplier quality, and manufacturing engineering efforts.

• Participate in weekly/scheduled meetings with the organization to provide quality information to the team. Forwards new information on to the Quality organization.
• Maintain the Quality database to provide the information necessary to support the rest of the organization in quality improvement efforts.
• Work closely with Product Engineering and Sales/Marketing to assure that our products meet the expectations of our customers.

Receive and respond to requests from the Customer Service Group for assistance with quality issues identified in the field.

• Review the monthly reports from the field and make note of any quality issues identified.
• Respond to the field quality issues with corrective action.
• Communicate corrective actions back to the field service organization.
• Provide Manufacturing Engineering support to the Manufacturing Operation.
• Maintain a staff of personnel with expertise in the Manufacturing Engineering field.
• Assign these individuals to support the major manufacturing cells within this division.
• Coordinate activities between the Manufacturing Engineers and the Product Engineers.

Work with suppliers and Hillman staff to resolve quality issues in a timely manner.

• Maintain a supplier quality database of supplier performance.
• Perform on-site audits of suppliers.
• Work with the supplier Quality Assurance personnel in the resolution of quality problems.

Exemplifies and fosters teamwork within the company. Promptly responds to concerns, issues, and suggestions and acts to ensure positive employee relations.

• Manage the Quality department based on organizational goals.
• Work with employees at all levels of the organization to offer assistance and support.
• Present concerns of the departments or employees to management for review and corrective Actions.
• Manages department within approved budget and continually seeks cost-saving opportunities.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
  
  

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• Bachelor’s degree or the equivalent in education and experience.
• Five or more years of quality or manufacturing engineering.
• Three or more years of supervisor experience.
• Extensive knowledge of quality principles.
• Knowledge of Word, Excel, Access, and Windows
• Excellent analytical and troubleshooting skills.
• Excellent interpersonal and communications skills.
• Able to lead and motivate employees by guiding, training, and offering counsel.
  
  

Competencies – Knowledge, Skills, And Abilities

• Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations.
• Resilience - Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks.
• Leadership - Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; holds self-accountable for results.
• Human Capital Management - Builds and manages workforce based on organizational goals, budget considerations, and staffing needs; ensures that employees are appropriately recruited; manages and supports a diverse, multi-sector work force and a variety of work situations.
• Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self-development.
  
  

Operational Equipment

• N/A
  
  

Work Environment and Physical Demands

Work Environment

Office Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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