Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework.
The Background Studies Division (BGS) in the Office of Inspector General is seeking a Quality Management Unit Supervisor to join our fast-growing team, reporting directly to the Area Manager, Compliance and Quality Management (CQM). The Quality Management (QM) Unit is responsible for planning, developing, and implementing quality assurance, control, and improvement initiatives and coordinating quality activities for all facets of DHS’ statewide background study system. Candidates will provide consultation and monitoring for quality standards planning related to compliance with state and federal background study laws that traverse publicly funded health and human services programs/providers.
As a major contributor, the QM Unit Supervisor will direct supervision of professional employees, have a substantial role in developing and coordinating the BGS quality management system and projects, and will perform cross-functional work across divisions in the Office of Inspector General (OIG) and with DHS programs to ensure enterprise-wide processes and systems conform with state, and federal laws, rules, and regulations.
Responsibilities include:
Determine and implement the workplan, organization structure, objectives, priorities, and policies of the QM Unit that defines and guides how the quality programs’ capabilities will be developed, implemented, and maintained in support of the division and for all aspects of DHS’ statewide background study system.
Manage the day-to-day work activities of the QM Unit.
Determine, secure, and allocate staffing, financial, and other resources needed to accomplish the statutory obligations, priorities, and objectives of the BGS Division to ensure effective use of human and fiscal resources in achieving BGS’ goals.
Collaborate with BGS business areas and key partners to strengthen the culture of quality
Oversee and facilitate the development and design of BGS’ quality management system and quality standards planning
Collaborate with the BGS Compliance Management Unit Supervisor to coordinate internal audit reviews, analyze data, and direct the division’s policies and procedures related to quality assurance, control, and improvement
Contribute, as needed, to the development and review of legislative policy and budget proposals
Serve as technical expert and consultant on all matters related to the effective use of quality programs’ data and analysis tools to ensure that BGS priorities are met in the most efficient and effective manner.
Represent the BGS Division and DHS’ statewide background study system at engagements with counties, state and federal agencies, and tribal communities. Develop and maintain collaborative, professional relationships with internal and external stakeholders that supports BGS to accomplish and achieve its goals and objectives.
Minimum Qualifications
Demonstrated leadership experience*
Leadership experience can include:
Experience as a supervisor, lead worker, team lead, project lead;
Completion of a State of Minnesota leadership program (e.g. ELI, L4);
A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
1+ year of experience identifying issues, goals and strategic actions
100+ hours per year time commitment
AND
Four (4) years of experience working with quality management system (QMS) methods, principles, and approaches; and the complex auditing techniques
Knowledge of the intersection of quality management standards and government program compliance
Experience with automation and performance testing tools.
Strong data literacy skills.
Comprehensive knowledge of legislation, rule, policy, procedure, and intent governing health and human service programs.
Deep understanding of complex government processes; federal-state-county connections, system/business infrastructure design concepts, and fiscal responsibility and accountability methods
Strong written, verbal, and interpersonal relationship skills. Must be able to build constructive relationships and communicate clearly, effectively, and persuasively in writing, at meetings, and in public speaking.
Preferred Qualifications
Certification in Criminal Justice Information System (CJIS) Security Awareness
Any certification in Quality Management Systems (QMS)
Any certification in Business Process Improvement (e.g., Lean/Six Sigma, BPM, CBAP, CQI, etc.)
Skill in successfully influencing, developing, and maintaining relationships with other state agencies, legislators, and the general public.
Negotiation and conflict resolution skills.
Bachelor’s degree or higher in business, public administration, or other related area field.
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Kate at katharine.bigg@state.mn.us
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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