Renewal Manager

Why MentorcliQ

MentorcliQ is the #1 rated mentoring software leading an emerging category in work tech that powers global organizations to build inclusive cultures and deliver unmatched employee engagement, development, and retention through our mentoring technology. MentorcliQ has won numerous awards and recognitions from Association of Talent Development (ATD), Brandon Hall, and The Stevie Awards, among others, for our best-in-class technology, expertise in coaching and mentoring, and customer support.

MentorcliQ is looking for Renewals Account Manager to be a primary point-of-contact for a portfolio of clients, driving long-term client satisfaction and retention.

The Renewal Account Manager will be responsible for bi-annual client meetings, monitoring account health, managing the renewal process for our existing client base, ensuring high renewal rates and customer satisfaction. The ideal candidate will have excellent communication skills, a strong customer focus, and a track record of successfully managing client relationships.

What You’ll Do

• Own a Book of Business with a renewal quota, serving as the primary point of contact for buyers/decision-makers
• Proactively engage with clients to understand their needs and ensure a seamless renewal process.
• Develop and execute renewal strategies to maximize renewal rates and minimize churn.
• Collaborate with Customer Success, and other internal teams to address client concerns and drive successful renewals.
• Maintain accurate records of client interactions and renewal status in the CRM system.
• Identify upsell and cross-sell opportunities during the renewal process, partner with an Account Executive as needed.
• Prepare and present renewal proposals and contracts to clients.
• Negotiate contract terms and pricing as needed to secure renewals.
• Monitor and analyze renewal metrics and trends to identify areas for improvement.
• Provide regular updates on renewal status and progress to senior management.

Who You Are

• 3+ years of experience managing SaaS contracts and clients
• Loves talking to and working with clients
• Comfortable managing your own book of business and being held accountable to metrics related to renewals and opportunities
• Experience managing 50+ accounts, primarily commercial clients
• Proven track record of helping accounts reach initial goals, leading to renewal and expansion to other areas of value
• Excellent communication skills: Comfortable serving as a quarterback for communication between sales, service, executive management, and key client stakeholders
• Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times
• Strong ability to identify strategic goals and execute on plans to achieve those goals
• Highly diligent with strong attention to detail
• Experience in the Mentoring/Coaching, Learning and Development, or Talent Development space is a plus

What’s In It for You?

• Base Compensation: $60-90k
• Potential On-Target Earnings: $100-150k
• Company bonus opportunities
• Health, dental, and vision plans
• 12 paid company holidays, generous vacation time, and sick/mental health days
• 8 weeks of paid parental leave
• 401(k) with company match
• Short-term and long-term disability
• Life insurance
• Employee charitable donation matching
• Innovative, inclusive, and inspiring people
• A global team with the flexibility to work remotely
• Beautiful home office in downtown Columbus