With a focus on delivering remarkable customer experiences and superior construction quality, our client specializes in luxury renovations ranging from primary suites and kitchens to whole-house and condo remodels. They have a tradition of excellence for over 35 years and are currently hiring for a Production Manager in McLean, VA. The ideal candidate is a process-driven remodeling professional with superb communication skills who embodies integrity, professionalism and client satisfaction.
Summary: The Customer Service Production Manager (CS PDM) for is accountable for managing all aspects of a customer service team that are responsible for residential handyman jobs, small projects, and warranty work ranging from $1k-$150k. This entails overseeing a customer service team comprised of managers, technicians, and other field personnel. This person is responsible for ensuring that the CS team maintains a strong relationship with its clients and other production teams. The ideal candidate must have solid construction experience, be a leader, very well organized, an excellent communicator and equally adept with computers and a hammer.
Roles and Responsibilities:
Accountable for all aspects of Sales and Profits of Customer Service team
Management and proper preparation and submission of customer service work order to clients
Drive
Manage / Oversees all aspects of Customer Service Production
Lead root-cause analysis / ability to problem solve construction issues as they arise
Schedule, organize, and execute service work collaboratively with Customer Service team, subcontractors, and vendors
Oversight and coordination of all warranty work and communication between teams
Assist with the management of trades
Ultimate accountability for jobsite safety, cleanliness, security, and protection from damage during construction
Manage CS project schedules
Accountable for Customer Satisfaction - Excellent client and company project communication at all stages of work
Lead and manage the customer service team in order to create an environment of accountability. and Accountable for Team
Manage and schedule in-house labor
Oversee CS administrative and accounting issues including, client updates, sub/vendor payment approvals, client invoices and collections, project budgets/work orders/change orders
Lead all CS team member training initiatives
Supervisory Responsibilities:
Production Manager responsible for:
Supervision, training, and development of Customer Service team members
Maintaining company culture within the CS team
Managing and overseeing all aspects of CS projects
Direct Reports: Customer Service Managers
Preferred Requirements:
An expert at residential construction with a minimum of 5-10 years’ experience in field operations
3+ years’ experience supervising construction scopes of work
Experience in managing, training, and developing people
Excellent communication with employees, clients, vendors, and subcontractors
Working knowledge of all remodeling trade installation requirements and techniques
Working knowledge of OSHA safety regulations, Construction Quality Control, First Aid and CPR
Ability to manage multiple tasks and adapt to changing priorities, experienced and creative problem solver
Proficient in MS Office (Excel, Word, PowerPoint)
Schedule: Monday through Friday, 7am to 4pm with occasional work on the weekends.
Benefits:
Company Vehicle after 3 months of employment (pending motor vehicle record review)
Potential for Project and Team bonuses
Health, Dental, Vision, Short-Term and Long-Term Disability Insurance
Company Paid Life Insurance Plan
401k with Company Match
Employee Discretionary Fund
Generous Paid Time Off Program
Training and Development Budget
Tool Purchase Program
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Other
Industries
Construction and Building Construction
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