RIC - Content Writer

Short Description:

RIC - Content Writer

Complete Description:

The Customer Service Division of DPU is seeking a skilled

Process Writer to develop creative and engaging content for various operational

areas. This includes job/desk aids, process reminders, procedural checklists,

FAQs, operating procedures, and other relevant documentation. The ideal

candidate will be proficient in the Microsoft Suite, Teams, and possess a

toolkit of modern software applications to enhance content creation and

distribution.

Key Responsibilities:

Content

Development: Create and manage comprehensive documentation such as

standard operating procedures (SOPs), job aids, FAQs, newsletters, and

other relevant content for employee consumption.

Collaboration:

Meet with business owners and front-line staff to understand business

needs and translate these into clear, actionable content. Work closely

with internal stakeholders to ensure alignment and consistency in

messaging, branding, and style.

Editing

and Quality Control: Edit existing content to ensure voice, grammar, and

style are consistent with established branding and style guidelines.

Framework

Development: Develop and maintain a standard operating procedure framework

to support consistent and effective content development.

Regular

Updates: Review and update information on a daily, weekly, and monthly

basis to ensure all content remains current and relevant.

Updates

and Maintenance: Stay up to date on operational changes and ensure all

content is current and relevant. Create and schedule process reminders,

distribute process changes, and other time-sensitive information via

Microsoft Teams for multiple division channels.

Content

on Demand: Respond to urgent content creation requests, delivering

high-quality materials within tight deadlines.

Qualifications:

Education:

Bachelor’s degree in English, Communications, Technical Writing, or a

related field.

Experience:

Minimum of 3 years of experience in technical writing, content creation,

or a similar role within a utility or operations environment.

Skills:

Proficient

in Microsoft Office Suite, Teams, and Canva.

Strong

writing and editing skills with a keen eye for detail.

Ability

to understand and translate technical information into clear, concise

documentation.

Excellent

communication and interpersonal skills.

Ability

to work independently and manage multiple projects simultaneously.

High

level of competence in technology, including AI, website updating,

OneDrive, and other complex digital sharing tools.

Experience

Preferred Qualifications:

in the utility industry, particularly in water and gas operations.

Familiarity

with modern software applications used in content creation and

distribution.

Experience writing process and

procedures for customer service or a call center

Experience writing process and

procedures for government or federal regulations.

Prefer candidate to have their own toolkit of

authoring and content creation tools.

Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Bachelors degree in English, Communications, Technical Writing, or a related field Required 4 Years Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment Required 3 Years Proficient in Microsoft Office Suite, Teams, and Canva Required 3 Years Strong writing and editing skills with a keen eye for detail Required 3 Years Ability to understand and translate technical information into clear, concise documentation Required 3 Years High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools Required 3 Years Experience in the utility industry, particularly in water and gas operations. Desired 3 Years Familiarity with modern software applications used in content creation and distribution Desired 3 Years Experience writing process and procedures for customer service or a call center Desired 3 Years Experience writing process and procedures for government or federal regulations. Desired 3 Years Prefer candidate to have their own toolkit of authoring and content creation tools. Desired 3 Years

Global Candidate Requirements:

Global Candidate Requirements

Skill

Required / Desired

Amount

of Experience

Questions:

Question 1

Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2

Please list candidate's email address.

Question 3

Please list the city/state where the candidate is located

Question 4

This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week. If the candidate is not willing to do this, DO NOT SUBMIT!!! LOCAL CANDIDATES ONLY!!!

Agency Interview Type:

Web Cam Interview Only

Work Arrangement:

Hybrid