The Customer Service Division of DPU is seeking a skilled
Process Writer to develop creative and engaging content for various operational
areas. This includes job/desk aids, process reminders, procedural checklists,
FAQs, operating procedures, and other relevant documentation. The ideal
candidate will be proficient in the Microsoft Suite, Teams, and possess a
toolkit of modern software applications to enhance content creation and
distribution.
Key Responsibilities:
Content
Development: Create and manage comprehensive documentation such as
standard operating procedures (SOPs), job aids, FAQs, newsletters, and
other relevant content for employee consumption.
Collaboration:
Meet with business owners and front-line staff to understand business
needs and translate these into clear, actionable content. Work closely
with internal stakeholders to ensure alignment and consistency in
messaging, branding, and style.
Editing
and Quality Control: Edit existing content to ensure voice, grammar, and
style are consistent with established branding and style guidelines.
Framework
Development: Develop and maintain a standard operating procedure framework
to support consistent and effective content development.
Regular
Updates: Review and update information on a daily, weekly, and monthly
basis to ensure all content remains current and relevant.
Updates
and Maintenance: Stay up to date on operational changes and ensure all
content is current and relevant. Create and schedule process reminders,
distribute process changes, and other time-sensitive information via
Microsoft Teams for multiple division channels.
Content
on Demand: Respond to urgent content creation requests, delivering
high-quality materials within tight deadlines.
Qualifications:
Education:
Bachelor’s degree in English, Communications, Technical Writing, or a
related field.
Experience:
Minimum of 3 years of experience in technical writing, content creation,
or a similar role within a utility or operations environment.
Skills:
Proficient
in Microsoft Office Suite, Teams, and Canva.
Strong
writing and editing skills with a keen eye for detail.
Ability
to understand and translate technical information into clear, concise
documentation.
Excellent
communication and interpersonal skills.
Ability
to work independently and manage multiple projects simultaneously.
High
level of competence in technology, including AI, website updating,
OneDrive, and other complex digital sharing tools.
Experience
Preferred Qualifications:
in the utility industry, particularly in water and gas operations.
Familiarity
with modern software applications used in content creation and
distribution.
Experience writing process and
procedures for customer service or a call center
Experience writing process and
procedures for government or federal regulations.
Prefer candidate to have their own toolkit of
authoring and content creation tools.
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Bachelors degree in English, Communications, Technical Writing, or a related field Required 4 Years Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment Required 3 Years Proficient in Microsoft Office Suite, Teams, and Canva Required 3 Years Strong writing and editing skills with a keen eye for detail Required 3 Years Ability to understand and translate technical information into clear, concise documentation Required 3 Years High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools Required 3 Years Experience in the utility industry, particularly in water and gas operations. Desired 3 Years Familiarity with modern software applications used in content creation and distribution Desired 3 Years Experience writing process and procedures for customer service or a call center Desired 3 Years Experience writing process and procedures for government or federal regulations. Desired 3 Years Prefer candidate to have their own toolkit of authoring and content creation tools. Desired 3 Years
Global Candidate Requirements:
Global Candidate Requirements
Skill
Required / Desired
Amount
of Experience
Questions:
Question 1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2
Please list candidate's email address.
Question 3
Please list the city/state where the candidate is located
Question 4
This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week. If the candidate is not willing to do this, DO NOT SUBMIT!!! LOCAL CANDIDATES ONLY!!!
Agency Interview Type:
Web Cam Interview Only
Work Arrangement:
Hybrid
Seniority level
Entry level
Employment type
Contract
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Staffing and Recruiting
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