Direct message the job poster from SITE Staffing Inc.
Morgan Sbabo
Proud Military Spouse~Recruitment Manager~Crazy Mom! I recruit for the Manufacturing Industry
SCOPE/FUNCTION:
Customer Relationship Building and Maintenance/Technical Background
Technical Liaison between the company and its customers.
Responsible to cultivate new customers and work closely with the existing customer base through sales calls, both internal and external visits and travel, including international customers
Responsible to monitor and report on customer satisfaction and follow up on all customer concerns
Quoting
Responsible for coordinating the timely quotation of customer inquiry both through direct reports and hands-on. This includes the coordination of getting updated prices
for materials and outside services. Position requires hands-on ability to quote
Organizes, coordinates, supervises, and participates in the development of the sales
engineering data required to adapt company products to customers requirements
Performs engineering assignments having to do with the application of company's
products to meet customers' requirements
Responsible for monitoring pricing strategy in the marketplace, following up on dead
quotes and analyzing reasons for losing Orders
Responsible for getting quotes out to the customer in a timely manner. This includes
getting all current prices for materials, outside services, etc....
Involves external communication with customers and suppliers
Incoming Order Maintenance (Bookings)
Responsible for ensuring the shop floor is fully loaded on a monthly basis based on the designated metric documented in the Executive Management Meetings. This metric
will move based on the breakeven point for the company and the amount of direct labor employees on the shop floor
Works to assure facility is loaded at top capacity per agreed upon Executive Management Metrics
Contract Review
Audit 003 – Responsible for assuring that the new orders brought into the facility are accurate both in price and lead time before sending on for acknowledgment. Orders waiting for update are managed on the Audit 003 Report and the quantity of orders awaiting acknowledgement should be minimal
Assures accuracies of order entry, print revisions, material requirements, customer purchase order requirements
Coordinates with other engineers the customer files and routing development
Departmental Supervision
Develops and gives direction to an adequate sales representative group and coordinates related functions.
Assures that all employees working in the department are given adequate training and opportunity for career growth.
Completes performance evaluations on sales personnel.
Works with Continuous Improvement on new projects involving the department as well as follow through on corrective actions involving Sales Department
Budgeting & Forecasts
Submittal of sales forecasts & sales budget and responsible for maintenance of both.
Stocking Programs
Responsible for recommending customer stocking programs and monitoring progress/success.
Executive Management Team/Strategic Planning
Participates in the monthly Executive Management Review giving input on strategy and direction for the organization.
Marketing
Responsible for management and coordination of all marketing initiatives including the Company Website, LinkedIn, Facebook accounts and sending out Christmas E-cards.
ISO Operating Instructions
Development and upkeep of ISO Operating Instructions related to areas of responsibility
Assurance that personnel are trained on operatin2: instructions and Procedures
Responsible to audit all aspects of the sales processes to assure sustaining of operating instructions
QUALIFICATIONS:
A minimum of 10 years within a manufacturing environment, metals machining preferred with a background in sales/engineering/manufacturing
Experience with BabbittBearings
Ability to read prints and quote product
Proven sales record
Manufacturing/Engineering background and experience
Customer Service Orientated
Progressive growth from manufacturing to customer service/sales/engineering orientation
Preferred Bachelor’s Degree in Engineering/ Business/Manufacturing
JOB ELEMENTS:
Develops close working relationships with existing customer base
New customer development
Existing Customer Visits
Quoting new and repeat items
Sales Representative potential cultivation and direction
Develops estimates and quotations
Develops sales forecasts
Responsible for Sales Budget submittal and maintenance
Technical resource for manufacturing
Keens accurate and complete sales records
Monitors customer satisfaction
Contract & Pricing Negotiations
Product/Project Management
Works closely with engineering and manufacturing personnel
Special Projects
All other duties as assigned
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Engineering
Industries
Metalworking Machinery Manufacturing and Manufacturing
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