Sales Operations Analyst

Who We Are

Image Solutions is a custom uniform supplier in a $23 billion industry that is growing. We design, source, manufacture and distribute uniforms for a wide variety of regional and national organizations across a broad scope of industries. We have 2 locations in Los Angeles, CA and Cincinnati, OH. Our mission is to make our customers, team members, and partners look and feel great at work. What sets us apart is our personalized customer service, our culture and passion for giving back to those in need. We give 10% of our annual profits to charity. Read on to find out more!

Position Summary

Image Solutions is hiring a Sales Operations Business Analyst to join our Sales & Services team. This role will focus on building & implementing processes to identify and drive revenue growth opportunities within our existing accounts. This position requires a results-oriented professional with strong analytical skills, who can leverage data to provide actionable insights and support strategic decision-making. We are looking for someone highly skilled in HubSpot or similar CRM reporting tool, dashboard creation, process improvement, and complex reporting.

We are looking for someone who enjoys working in a fast-paced environment, can handle multiple projects and possesses the highest integrity with the best customer intentions in mind. This person will work to grow accounts and enhance our customers’ experience while being a part of a team that gets things done. This is a critical role that will support the long-term strategy of the organization.

The Sales Operations Business Analyst will report directly to the Director of Sales & Services. This is a hybrid position, at least 2 days per week in our Torrance, CA or Cincinnati, OH location.

Responsibilities

• Analyze sales data to identify trends, opportunities, and areas for improvement in existing accounts
• Collaborate with Sales & Services team to develop strategies for revenue growth and account expansion; communicate findings and data-driven recommendations in an actionable way
• Build and implement sales performance metrics, reports, and dashboards to generate impact data, monitor progress, and drive accountability
• Conduct competitive market research and analysis to inform sales strategies
• Prepare and present reports on sales performance, forecasts, and key initiatives to Sales leadership
• Assist in the development and optimization of sales processes, tools, and systems to enhance efficiency and effectiveness
• Support the Sales & Services team with ad-hoc analysis and reporting requests
• Provide day-to-day support for sales process and report generation
• Ongoing development and management of sales and revenue reporting with actionable recommendations
• Managing proposal and contract accuracy to enhance forecasting
• Assist with the onboarding and training of new Sales & Services team members
• Support the Sales Operations strategy, understand priorities and execute operational plans
• Manage projects from start to finish including progress updates, post-project training, documentation, and change management
• Develop and implement training, contents, processes, practices, and tools needed to support Account Managers with growing accounts
• Apply analysis to reporting to tell the story behind the numbers – see the big picture
• Coordinate with various internal teams involved in growing accounts

Requirements

• Bachelor's Degree or equivalent work experience
• Minimum 3 years of work experience, preferably in sales operations, business analysis, or related role
• Proven experience building Sales Analysis processes
• Strong understanding of sales processes and CRM systems – HubSpot highly preferred
• Proficient in data analysis and visualization tools including Microsoft Excel and Power BI
• Excellent analytical, problem-solving, and communication skills
• Time Management; prioritize tasks based on urgency to meet deadlines in a fast-paced environment
• Technology proficiency; ability to learn and adapt to new technologies; NetSuite and Power BI Experience a plus
• Poised and professional, assertive, positive attitude, and a humble, hungry, and people smart team player

What’s In It For You?

• Competitive base pay and annual bonus
• A supporting, thriving team focused on work culture and environment. One where your co-workers really want you to succeed.
• Health, dental and vision insurance
• Matching 401(k) program
• An opportunity to make an impact to the success of the company
• Milestone Rewards for 5- and 10-year anniversaries with the company
• Being a part of an organization that gives back to the community
• More info: https://www.imageinc.com/careers