The role is a senior position in SAP service delivery. The candidate will be responsible for managing service delivery, setting priorities, and leading account delivery activities. They will act as the main point of contact between the service delivery/project team and the client, ensuring that client expectations for quality are met and that contract SLAs/SLOs are fulfilled.
The ideal candidate should have at least 15 years of experience in SAP environments with a focus on leading delivery programs. They should also have experience supporting and maintaining SAP S4/HANA RISE landscapes.
Responsibilities
Manages Service Delivery, sets priorities and leads account Delivery activities.
Delivery and escalation point of contact between service delivery/project team and client
Maintains Client expectations for quality
Ensures contract SLA / SLO‘s are met
Responsible for Service quality and delivery performance
CSM single point of contact into delivery organization
Ensures service commitments are met
Manages Change (operational), Problems,
Vendor releases, Test Mgt, Knowledge Mgt.
Ensures compliance with clients Change
Control Process
Leads continuous Improvement / Lean initiatives
Leads operational governance/reporting
Manages Service Improvement plans
Manages Major Incidents (as needed)
Coordinates and presents Root Cause Analysis
Seniority level
Mid-Senior level
Employment type
Other
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at First Soft Solutions LLC by 2x