Senior Client Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Senior Client Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Strengthen the quality and smooth running of our Cost Avoidance (CAV) product as we create innovative, purpose-built technologies and solutions for our company and clients.
• Oversee operational success for multiple clients by managing key performance indicators, trouble-shooting delivery issues, and identifying areas for process efficiency.
• Go all in as you contribute directly to product development initiatives aimed toward the continued growth of the Cost Avoidance product
• Interface with the client as the product expert, providing thoughtful, data-backed responses to performance inquires and a consultative approach to driving additional value
• Assists with short and long-range client forecasting/performance projections.
• Provides education and coaching on process methodologies, enterprise process leadership, and impact of recommended changes.
  
  

What we're looking for

• 6 years or more experience in Client Operations or Product Management, with 3 or more years of Medicaid and Medicare experience preferred
• Ability to analyze information and use logic to address work-related issues and problems.
• Ability to work proficiently with SQL, Microsoft Excel, Word, Visio, MS Project and Access.
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to translate broader program objectives of a program into clear and achievable project milestones
• Leadership to train, guide and mentor the work of junior colleagues
• Strong executive presenter who communicates ideas clearly
• Creative problem-solver who thrives on defining structure from ambiguity
  
  

What you should expect in this role

• Remote position
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 07/15/2024
  
  

The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.