Senior Digital Product Manager

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits Of Working At BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
• Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
• Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• eligibility requirements vary by position
• medical plans vary by location

Requirements

• Candidates will have experience in product management, designing, developing, and managing the rollout of products.
• Responsible for driving the Distributed Order Management roadmap, supporting the overall digital business and the order management, routing, and optimization capabilities
• Responsible for the post-purchase digital experience including returns, member care, and communications
• Responsible for cross-channel transactional communication roadmap leveraging email, sms, and push - ensuring members have clear visibility into their order statuses end-to-end

The ideal candidate will also have the following attributes:

• BA or BS degree in Business, Marketing, ecommerce fulfillment or related field
• 5- 7 years professional experience in product management, retail, consulting or related field
• 3-5 years experience in a distributed order management ecosystem, providing product management support for OMS, Order Routing, Communication services, and Contact Center capabilities.
• Deep understanding of the digital fulfillment ecosystem
• Understanding of online shopper funnel
• Experience in gathering and transforming business needs into product requirements and developing actionable product roadmap
• Strong written and verbal communication skills
• Ability to lead, manage stakeholder expectations, plan and estimate level of effort required to deliver and launch a product. Demonstrated ability to own projects, think big and influence across all levels of an organization
• Ecommerce experience with focus on Omni Channel capabilities
• Data-driven decision making or quantitative analysis skills
• Excellent communication skills
• Effective time management, prioritization, and organizational skills, agile