Senior Director of Business Insights

Department: Business Insights

Location: Scotts Valley, CA. OR Hybrid (Onsite commitment 1+ week per month)

UA cannot consider international candidates and/or candidates seeking 100% remote work location commitment.

The Senior Director of Business Insights leads the business insights team, providing strategic analysis and actionable insights to drive business decisions and growth. You will leverage data analytics, market research, and business intelligence tools to support the company’s strategic objectives, translating data into actionable business strategies. This role partners with the VP of Business Operations to develop and execute a comprehensive business insights strategy aligned with the company’s goals.

As a trusted advisor to senior leadership, you will provide expert guidance on data-driven decision-making and collaborate with business leaders to ensure insights are relevant and actionable. You will be the primary liaison between the business insights team and various cross-functional teams, including marketing, sales, finance, and operations.

Responsibilities:

• Lead and mentor the business insights team, fostering development and growth.
• Act as the product owner for self-service analytics tools, translating business needs into development requirements.
• Identify data trends and anomalies to uncover risks and opportunities.
• Partner with product teams to integrate product usage data into business strategies and decisions.
• Develop strategies to relate customer engagement data to lifetime value, driving retention and engagement.
• Establish and track performance of standardized business metrics that align with company goals.
• Collaborate with GTM teams to lead the approach towards customer segmentation and targeted marketing.
• Develop capabilities to analyze marketing spend to help business teams to optimize for customer acquisition and retention.
• Support planning and forecasting by building projection models based on historical data and business assumptions.
• Provide market insights to inform business strategy and collaborate with product development and marketing teams.
• Identify opportunities for process improvements and innovation.
• Support business review initiatives by establishing narratives for performance analysis.

Qualifications:

• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Demonstrated ability to work collaboratively with cross-functional teams and influence decision-making at all levels of the organization.

Education/Experience:

• Bachelor’s degree in relevant field and/or equivalent work experience.
• 10+ years of experience as a people leader building/developing a team of experts aligned to a similar expertise.

UA Salary Range/Hourly Rate of Pay: California Salary Range = $190K - $250K

Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire.

UA offers competitive benefits: Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.

UA Mission: We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.

UA Vision: In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.