Senior Field Application Engineer, Industrial
Senior Field Application Engineer, Industrial
Resonant Link
Burlington, VT
See who Resonant Link has hired for this role
Resonant Link is transforming the charging experience across industries and leading the movement to electrify work, logistics, transportation, and patient care. Our mission is to provide fast, safe, and reliable wireless power to help people, businesses, and the planet thrive, and more specifically, to:
On an average day, you'll...
Requirements
Resonant Link is an equal opportunity employer and includes "Together is Better" as a core value. Resonant Link is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, pregnancy, childbirth and related medical conditions, reproductive health decision-making, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Help us build an inclusive community that will change the future of wireless charging.
- Power fleets while they work: enable material handling equipment like forklifts and robots to achieve 24/7 uptime. Resonant Link envisions a future where wireless chargers are integrated into the stops that already exist during fleet operation (think pick stations for robots or loading docks for forklifts), saving time, saving money, and protecting the planet through smaller batteries, smaller fleets, and more efficient power distribution and energy storage
- Eliminate drivelines and risky battery replacement surgeries, forever: eliminate unnecessary surgeries, enable new therapies, and elevate existing treatments with the world's smallest, fastest, patient friendly wireless chargers for implantable medical devices like neurostimulators, pumps, and pacemakers
On an average day, you'll...
- Partner directly with customers to understand their technical challenges and provide expert guidance, support, and solutions
- Lead RL's customer support during the initial customer evaluation and guide and advise RL and the customer on plans and solutions for pilot and fleet/production scale deployments
- Investigate and resolve technical issues that customers encounter during product integration or operation
- Create valuable pre-sale and post-sale content that creates better customer experiences and creates efficiencies and multiplies the effectiveness of our sales team
- Work closely with our sales, marketing, engineering, manufacturing, and product development teams to advocate for customer needs and ensure we Deliver on Every Promise for our customers
- Perform product demonstrations to showcase capabilities and assist customers in evaluating our solutions
- Conduct training sessions for customers and internal stakeholders to deepen understanding and maximize product utilization
- Create technical documentation, application notes, and FAQs to support customers and enhance their experience with our products
Requirements
- Demonstrated experience with and passion for understanding and meeting customer needs
- Demonstrated experience working in a design engineer, application engineer, deployment engineer, or related role within an evolving organization; previous start-up experience preferred
- 40%+ travel to support sales and customers at customer sites, conferences/trades shows and industry events.
- Some of the travel will be unplanned to support customer needs during the technical sales stage of our sales funnel
- Routine (:1x per month) travel to Burlington headquarters expected if candidate is not located in BTV
- You operate with empathy, integrity, and a growth mindset, viewing mistakes and challenges as learning opportunities and building upon your successes. You challenge yourself to continuously grow and improve
- You are a creative problem solver, taking initiative to own and solve problems with a mindset of continuous improvement - ensuring bigger picture issues are addressed, not just the problem at hand
- You operate with a strategic mindset that can unpack complex problems, build solutions for them, and manage their execution, all while maintaining and promoting a one team, one mission mindset
- You are adept at working in a distributed, dynamic environment, and feel comfortable navigating change and ambiguity
- You are a collaborative, respectful, and honest team member - you understand the impact of your work/your team's work on other projects and people, and you know together is always better!
- You have excellent verbal and written communication skills
- Competitive salary and generous stock options
- Paid holidays (including a week off at new year) and an unlimited vacation policy
- Fully covered medical, dental, and vision premiums for employees
- 401(k) retirement benefit
- Generous paid parental and family leave
- Learning/career development investment in your professional and personal growth
- Company outings & team retreats
Resonant Link is an equal opportunity employer and includes "Together is Better" as a core value. Resonant Link is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, pregnancy, childbirth and related medical conditions, reproductive health decision-making, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Help us build an inclusive community that will change the future of wireless charging.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
Primary and Secondary Education and Non-profit Organizations
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