Senior Integration & Strategic Initiatives Lead

About TELUS International

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 40,000 team members and delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries. The company serves clients in over 40 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%. Learn more at: telusinternational.com

Position Overview:

As an Integration and Strategic Initiatives Lead you support strategic initiatives and integration of newly acquired companies in a way that drives value to the organization. You partner with business leaders to define strategic initiative/ integration planning and oversee timely execution aligned to business objectives.

Responsibilities:

• Partner with business leaders to define complex strategic initiative/ integration plans, including timelines, resource allocation and risk management strategies
• Monitor progress, adjusting plans and contributing to the removal of obstacles to ensure successful completion of complex strategic initiatives/ integrations
• Support integration governance to ensure proper alignment, timely reporting and floggings of issues/ risks to business stakeholders
• Act as a cross functional, cross regional liaison to ensure effective communication, conflict resolution and collaboration
• Partner with appropriate team to drive change management activities such as communications and training

Functional Competencies:

• Expert knowledge of integration of acquired companies
• Expert knowledge of project management methodologies and best practices
• Expertise in change management principles and practices
• Expert senior stakeholder management and negotiation skills
• Ability to solve unique problems with broad impact on the business using conceptual and innovative thinking to develop solutions
• General financial acumen

Qualifications:

• 7+ years of experience working in global environments and supporting senior leaders
• Bachelor’s degree
• Proficient oral and written English

Location

This is a remote bases in the US

Pay

The base compensation range for this position is $108,000 - $135,000 annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first.
• We embrace change and innovate courageously.
• We grow together through spirited teamwork.

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

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EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.