Senior Manager, Workplace Experience

Please Note

To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months.

Advancing the World’s Technology Together

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

The Management of Workplace Experience Team focuses on hospitality, soft services, supporting our employees and associated amenities. This includes but is not limited to VIP Events, Catering, Food/Office Coffee Services, Janitorial, Fleet/Transportation, Shipping/Receiving, Fitness, Regional Services, etc.

Leadership in the Workplace Solutions Organization is key to the success of the team. You will have the opportunity to partner with with other leaders in Corporate Real Estate, Project Management Office, Facilities Management and associated departments.

Location: Onsite at our San Jose office/headquarters 5 days a week with an average of 5-10% travel per month

Reports to: Senior Director, WSG

Hospitality

• High-end VIP event management and execution, high level of customer service with problem solving skills and relationship building skills.
• Oversee and improve café/event management, coffee program, VP phone support management, and other workplace experience related areas.
  
  

Professional Corporate Environment

• Efficiently work cross functionally for collaboration and communication with working experience on CRM.
• Have a strong experience in working in corporate environment, lead in business strategy with storytelling skills and be able to build effective business cases.
  
  

Financial Acumen

• Manage overall team budget, own and develop detail plans for service implementations or changes that impact the budget.
• Set SLAs, SOPs, and objectives for improving team performance and KPIs for vendor performance management.
• Maintain all general service vendor contracts. Coordinate cancellation and renewal of contracts in a timely manner.
• Prepare vendor list for services, benchmark and develop service vendor scope of work, contact vendors for proposals, evaluate and recommend selection of vendors for RFP.
• Conduct QBRs and vendor scorecards ratings to efficiently manage vendors and report up to management on performance and accomplishments.
  
  

Workplace

• Responsible for leading the Workplace Experience team for management of vendors with a full understanding of services and scopes being provided along with the spending/financial data.
• Have a strong understanding of project management and workplace experience areas such as janitorial, fleet, and transportation services.
  
  

High-Tech Company

• Review quarterly and semi-annual reports for usage to verify and analyze order trends and able to adapt and implement new technology tools for data analysis.
• Experience working with expats and strong understanding of different cultures from overseas HQ such as Samsung in South Korea.
  
  

What You Bring

• Bachelors with 15+ years of relevant industry experience or Masters with 10+ years from an accredited college or university in hospitality, business, facility, communications, project/event management, or related fields.
• Familiarity with hospitality, real estate, operations, office services functions, and with direct experience in a facilities department.
• Proficient with software programs including Microsoft Office; Excel, PowerPoint, Word, Outlook and quickly learn internal systems.
• Experience in managing a Workplace and Facilities Management team with proficient working knowledge of building infrastructures and mission critical assets.
• Strong understanding of financial management, experience in efficiently managing budget, and able to effectively report up to CFO organization.
• Excellent communication (verbal and written) and interpersonal skills, including international and ex-pat employees.
• Critical thinker and proactively identify issues and propose solutions.
• Work well under pressure and within time constraints in a fast-paced environment.
• Ability to multi-task with attention to details.
• Ability to build relationships with both internal and external customers.
• Excellent analytical and organizational skills.
• Capable of working with ambiguity and change.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.
  
  

What We Offer

The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.

Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.

Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.

Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.

Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.

Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$160,930—$257,070 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Covid-19 Policy

To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.

Applicant Privacy Policy

https://semiconductor.samsung.com/us/careers/privacy