Senior Revenue Operations Manager, Aircover

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us deliver best-in-class services to our community.

The Difference You Will Make

This role within the AirCover organization will be directly responsible for delivering on our revenue targets for our insurance offers. It will require cross functional partnership with many teams at Airbnb, most notably platform management, finance, and strategic partnerships.

A Typical Day

• Generate new and novel strategies across offer presentation, segmentation, pricing, and features that drive conversion while meeting Airbnb’s standards for customer experience, and
• Consistently evaluate sales trends and partner with Finance to develop action plans to maximize value and coverage for our customers and Airbnb, and
• Attend industry events where relevant to the business.
  
  

Your Expertise

• Sales/BD leader with a high degree of comfort with revenue accountability
• Experienced with digital / online insurance distribution, or similar experience with other regulated financial products
• Familiar at creating a growth playbook that contemplates customer segments and seasonal patterns
• Disciplined in adherence to plans but realistic enough to know when change is needed
• Comfortable working across BD, Product, Account Management, Program Management, Engineering, Legal, and Compliance
• Required qualifications:
• Owning a revenue target and developing growth strategies for online insurance offers
• Operating in a design focused, customer centric environment
• Navigating legal and compliance hurdles to deliver a compelling, attainable insurance offer
• Presenting to internal and external C-Suite on various topics including headwinds, tailwinds, and mitigation strategies
• Nice to have:
• Specific experience with Travel Insurance
• Fluency in languages beyond English are a plus
• MBA or other advanced degree
• Familiarity with Google Suite and Keynote
  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$196,000—$245,000 USD