Senior Service Engineer
Senior Service Engineer
Mindray Animal Medical
United States
See who Mindray Animal Medical has hired for this role
Position: Senior Service Engineer
Location: Close to New Jersey is preferred
What you will be responsible for:
- Handle complaints / malfunction claims from customers (distributors, end users).
- Provide efficient technical support to customers, sales & marketing colleagues.
- On-site support for important project / case (including installation, complex system / equipment failure diagnosis and repairing).
- On-site visit to the field to collect customer feedback and market information.
- Repair and maintain main units returned from customers.
- Service training to customers.
- Negotiate with customer for service contract, ordering, logistic & admin task.
- Routine report & business trip report to supervisor and attend products technical update meeting.
- Assist stock management admin for parts stock & equipment managements.
Who we are looking for:
- Bachelor's degree or above, major in electronic biomedical or relevant professional category is preferred.
- At least more than 3 years' relevant work experience with In-Vitro Diagnostics medical devices.
- Familiar with the procurement process of local medical organizations, on-line maintenance and repair processes.
- Understand the industry related charging standards.
- Technical support work experience will be a plus.
- Good command of both written and spoken English, non-obvious local accent.
- Skilled use of computers and office software capabilities.
- Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
- Local driver's license, suitable for flexible travel, and can adapt to the short-term missions.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Engineering and Customer Service -
Industries
Medical Equipment Manufacturing
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