Reporting To: Sr. Director of Solutions Consulting
Description
YOUR OPPORTUNITY
As a Solutions Consultant at InMoment, you will play a pivotal role in driving business growth by providing expert consultation and guidance on our Customer Experience (CX) solutions. You will collaborate with prospective and existing clients to understand their needs, design tailored solutions, and demonstrate the value of our offerings. This role is perfect for a technically skilled and client-oriented professional who excels at translating complex requirements into effective solutions and fostering strong client relationships.
Who We Are
At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.
Who You Are
Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
Minimum of 3-5 years of experience in a solutions consulting, pre-sales, or technical sales role, preferably within the SaaS or CX industry.
Strong understanding of technical concepts and the ability to effectively communicate these to both technical and non-technical stakeholders.
Excellent communication and presentation skills, with the ability to articulate the value of complex solutions clearly and compellingly.
Proven ability to design and deliver customized solution demonstrations and presentations that address specific client needs.
Solid problem-solving skills, with the ability to troubleshoot technical issues and provide practical solutions.
Experience working with CRM and sales tools, with a focus on data-driven decision-making and client relationship management.
Highly organized with strong project management skills, capable of managing multiple client engagements simultaneously.
Ability to work independently and collaboratively within a team, with a proactive approach to client engagements.
Willingness to travel as needed to support client meetings, demonstrations, and events.
What You'll Do
Act as a technical expert and trusted advisor for prospective and existing clients, providing guidance on InMoment's CX solutions and capabilities.
Conduct thorough needs assessments and gather requirements to understand client business objectives and challenges.
Design and deliver tailored solution demonstrations and presentations that showcase the value of InMoment's offerings and address client needs.
Collaborate with the sales team to develop and execute account strategies, ensuring alignment with client goals and driving revenue growth.
Develop and maintain detailed solution proposals, including technical specifications, implementation plans, and cost estimates.
Provide technical support throughout the sales cycle, including responding to RFPs, conducting technical reviews, and addressing client inquiries.
Work closely with product development teams to provide feedback on client requirements and inform product enhancements.
Assist in the implementation of solutions for new clients, ensuring a smooth transition from sales to deployment.
Stay informed about industry trends, emerging technologies, and best practices in customer experience management, sharing insights with internal teams and clients.
Build and maintain strong relationships with clients, ensuring ongoing satisfaction and identifying opportunities for upselling and cross-selling.
What You’ll Gain
Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
Medical with FSA and/or HSA (which includes an employer match up to $1,500)
Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contributions
Access to financial counseling through WellCents
New Hires are eligible for benefits on the first of the month following their hire date.
No cost life insurance, short and long term disability
Robust Employee Assistance Program with podcasts, training, webinars and counseling.
Autonomy - We trust our employees and offer an extremely flexible work schedule
Fun, innovative, collaborative and supportive working environment
Inclusion and Diversity teams - Women of InMoment and InMovement
Employee rewards and referral programs with generous payouts
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Software Development
Referrals increase your chances of interviewing at InMoment by 2x