Special Populations Director

Position Summary

The Special Populations Director (SPD) serves as the programmatic and operational leader for patient populations facing challenges to achieving their health goals due to social determinants of health (SDOH). The SPD will ensure the effective operation of the team as a customer-focused, service-oriented team providing the highest quality services to patients. The SPD is accountable for the successful oversight and execution of all departmental goals. The SPD will provide leadership, guidance and support for the teams assisting where needed to remove obstacles preventing successful implementation of strategic and contracted initiatives. The SPD will be a results-oriented individual with strong problem solving, influencing, listening, consensus building and negotiating skills.

The SPD will ensure evidence-based practices are current, accurate and well-understood by staff, contractors and partners. The SPD will manage the program budgets to ensure funds are spent in alignment with grant goals. Finally, the SPD will further integrate program participants/patients into the larger health center systems.

Position-specific Competencies/Essential Functions/Duties & Responsibilities

• Plan and implement strategies that bring care to people who would otherwise go without. Strategies should consider the barriers to care, including but not limited to: health disparities in access and outcomes, economically low wealth, members of racial and ethnic minority groups, uninsured and underinsured, and geographic and culturally isolated populations being served, or potentially served, by Charles Drew Health Center.
• Establish and/or maintain a system(s) to track departmental efforts, evaluate effectiveness, capture demand, and improve performance
• Coordinate communication between strategic partners of assigned programs to improve access and achieving objectives with partners.
• Coordinate efforts amongst teams so that activities and decisions are not made in silos.
• Execute necessary activities to meet strategic, operational, and funder/grant goals.
• Partner with, or ensure direct reports, work effectively with the development and finance teams as needed to complete any required.
• In collaboration with the COO, create and implement departmental policies. Develop departmental procedures, educational materials, and operational effectiveness reports. Trains and ensures competency of staff on all departmental procedures and operations.
• In collaboration with the COO and CFO, creates the departmental budget. Manages the departmental budget on a day-to-day basis, achieving objectives while using resources wisely and conservatively.
• Determine staffing levels to meet operational needs.
• Conduct regular one-on-one meetings with direct reports to coach, train, develop and empower employees. Effectively communicate expectations.
• Ensure target populations and community partners are identified and engaged through robust outreach and health education strategies; with the ultimate goal of establishing care and/or enrollment in larger health center programs.
• Responsible for staff life cycle to include: hiring, performance management, employee coaching, development, and disciplinary action.
• Other duties as assigned.
  
  

Position Requirements

• Bachelor’s Degree Required; Master’s Degree Preferred. Some curriculum in public health preferred.
• At least 2 years of experience in leadership position required, 4 years of experience preferred.
• At least 2 years of direct supervision of staff required
• FQHC experience preferred
• Strong computer skills, including Electronic Health Record, Practice Management and Microsoft Office products
• Demonstrated ability to build rapport with people of diverse populations and backgrounds
• Demonstrated ability to interact and communicate effectively with individuals at various levels both inside and outside of the organization, often in sensitive situations.
• Hours of Work: Expect to work 40 hour a week minimum.
• Travel: Local travel required.
• Exposure: The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position. For example, while performing the essential functions of this job, the employee is rarely exposed to fumes or airborne particles and toxic or caustic chemicals. Additionally, the employee may occasionally be exposed to bloodborne and other hazardous chemicals. Finally, the noise level in the work environment is rarely loud. In all cases personal protective equipment will be provided to the employee in combination with adequate ventilation and other engineering controls to minimize the risk of exposure or other hazardous occurrence.
• Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions.