Sr. Director of Executive IT Support
Sr. Director of Executive IT Support
Elements Connect
Mahwah, NJ
See who Elements Connect has hired for this role
Who We Are
Elements Connect is a B2B software company providing solutions to customers in the beauty and health industry. We design and develop innovative SaaS platforms and solutions for Fortune 500 companies that are OEM/ODM manufacturers, Beauty Brands, Staffing Agencies, and ingredient manufacturers. Elements Connect is looking for top talent who are entrepreneurial, self-driven, execution-oriented, and leaders.
Job Summary
Elements Connect is looking for a Sr. Director of Executive IT Support to oversee the IT Team. You will be in charge of a team of IT Specialists and manage the company's technology operations and the implementation of new IT systems and policies. An ideal candidate should have solid technical background and experience in implementing IT systems. This person should also have the ability to manage and motivate team members in addition to their IT and computer systems knowledge.
Responsibilities
- Oversees IT operations infrastructure
- Sustains network and platform security by implementing, enforcing, and maintaining those platforms
- Designs and implements IT strategies and infrastructure
- Identifies and eliminates security risks
- Analyzes business requirements for IT needs and systems
- Ensures the maintenance of current projects and technology systems
- Evaluates IT operations with regard to established goals
- Communicates within the IT team and across departments as needed
- Assesses need for new equipment and software
- Prepares progress and budget reports for upper management
- Builds and maintains relationships with external advisors and outside vendors
- Manages company help desk
- Contributes to team effort by accomplishing related results as needed
- BS degree in Information Technology, Computer Science, or similar
- 10+ years experience working in IT operations
- 5+ years experience overseeing IT teams and projects
- Experience managing a Microsoft Office 365 Administration, with proficiency with Microsoft AD
- Must possess a strong work ethic and be self-motivated and reliable
- Excellent written and verbal communication skills
- Able to demonstrate leadership skills and take ownership of customer issues reported
- Excellent client-facing/customer service skills
- Ability to multitask and manage conflicting priorities
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Experience with Zendesk implementation is a huge plus
- Bilingual Korean is a huge plus
- Comprehensive Health Benefits
- Competitive 401(k) match with immediate vesting
- Paid time off (Vacation, Sick, Holiday)
- Free Shuttle Service to and from NYC and the office
- Daily subsidized meals
- Employee Assistance Program (EAP)
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Technology, Information and Internet
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