The Sr Manager, Reverse Logistics, Repair and Refurb oversees all operational elements of reverse logistics, repair and refurbs for product sold in the North America market. This role oversees the internal and external reverse logistics, repair/refurb centers and functions to ensure a cohesive team that produces exceptional results in all operational aspects.
Responsibilities:
Lead responsibility for Reverse Logistics, Refurb Center, Service Centers across North America.
Manages Reverse Logistics, Refurb and internal Service Center teams– Provide guidance, solutions, training, and monitoring of performance metrics to improve efficiencies.
Collaborates and proactively communicates with internal teams to ensure proper execution of business plans.
Sets and monitors KPIs for the locations and partners.
Collects data, conducts weekly analysis, and reports/presents KPI’s, business measurements, quality data for management and key stakeholders.
Manages the Vendor Service Centers program including process alignment, best practice sharing, onsite audits, spare part supply planning, technical product questions, KPI’s and execution.
Acts as conduit for communication flow between service centers and technical product team and manufacturers to drive continuous improvement in quality.
Utilizes proven productivity methodologies (e.g., Kan Ban, Kaizen) to ensure accurate and high-quality results across both internal and external Service Centers.
Identifies and supports development, testing and implementation of ERP systems that drive the operations across all Reverse Logistics, Service and Refurb Centers
Plans and monitors all inventory levels to ensure an adequate supply of tools and parts to complete required repairs.
Works with Demand Planners to adjust inventory stocking and communicates shortages/issues to Demand Planners to ensure adequate supply of spare parts.
Develops new capabilities and programs to improve Reverse Logistics program, reuse/resell capabilities, and refurbishment programs with Manufactures.
Manages and drives Motor Repair program to reduce product usage and improve Turn Around Time for Customers.
Manage and improve recycling programs to reduce waste stream going into landfills.
Develops, presents, and manages annual planning cycle, monthly budgets, and strategic initiatives for the Service/Refurb Centers in North America.
Key point contact for quality information, initiatives, and product feedback to Manufacture’s Quality Team including product recalls, quality issues, rework, and initiatives.
Ensures parts stocking in each location to drive Customer Repairs, Refurbishment.
Uses ERP database (Priority), SellerCloud and other data sources to track and monitor results.
Mentors and develops staff for growth opportunities,
Leads special projects as assigned and other assigned responsibilities/initiatives.
Requirements:
Bachelor’s degree or equivalent experience
5 Years of managing operations supporting Customer Repairs, Reverse Logistics, or Refurbishment
5 years of inventory control, distribution or purchasing experience.
Experienced in mapping and improving processes
Management experience including temp labor
Experience managing complex logistics
Excellent time management/project management skills
Experience managing using 5S methodology
Good financial acumen focused on budgeting, cost control, and revenue calculations.
Experience with OSHA standards a plus
CPR certification a plus
Advanced knowledge of MS office products (Excel, Word, PowerPoint) and ERP systems
Six Sigma certification preferred but not required
Must be able to lift up to 50 pounds at a time.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Appliances, Electrical, and Electronics Manufacturing
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