Sr Training Consultant - General Motors Insurance

Overview

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled.

Responsibilities

The Sr Training Consultant ensures the quality of claims training through effective needs analysis, course design, qualified instruction, course evaluation, training resource materials, and learning reinforcement strategies. The Sr Training Consultant consults with business units regarding learning requirements, quality improvement trends, and coaching needs in order to deliver training solutions which support achievement of operational and functional goals.

About The Role

• Develop claims onboarding and training programs for General Motors Insurance Claims department
• Investigates trends, technological innovations, and applications within the training industry
• Develops appropriate instructional strategies using blended solutions
• Builds and delivers programs/curriculum utilizing a variety of media and applying adult learning and instructional design principles
• Gathers and analyzes customer feedback and program evaluations to modify content as appropriate
• Effectively communicate with team members and stakeholders to ensure objectives, timelines and goals are being met
• Ensure all training approaches engage participants, enhance the professional development of employees and ultimately result in increased employee performance
• Continuously validate training solutions to ensure content is current, relevant and meets the needs of the learners and the department
• Identify and determine training requirements by working closely with leadership and conducting needs assessments for each department
• Participate in project meetings as needed for initiatives that will involve the development and facilitation of training
• Support and lead change initiatives with timely and thorough training programs
• Effectively communicate changes in company policies and procedures
  
  

Qualifications

What makes you a dream candidate?

• You can demonstrate advanced knowledge of process and procedures in Insurance Claims including Casualty, PIP, and Auto Physical Damage Claims
• You have advanced knowledge of Guidewire ClaimCenter
• You possess knowledge of effective leadership, communication and motivational skills
• You have advanced knowledge of adult learning theory and instructional design principles
• You are able to demonstrate strong PC knowledge and the ability to use appropriate software tools
• You have excellent project management, organizational, and time management skills
• You must be a strong collaborator across multiple business units
• You are able to multi-task: juggle and manage competing tasks and demands and deal with frequent change, delays or unexpected events
• You have excellent decision making and problem solving skills with the ability to make sound judgments and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility with minimal direct supervision
• You are detailed oriented and have excellent oral, written, and interpersonal communication skills with all levels of the organization
• You act as a positive agent of change and consistently demonstrate the ability to adapt to changes in the work environment
• You possess strong analytical and conceptual thinking skills
• You are able to communicate concepts and processes in an easy to understand manner to a diverse audience
• You have strong proficiency in curriculum/instructional design principles, eLearning content development and web-based training development
• You can positively lead, coach and develop others as well as review and conduct evaluations with team members to provide performance feedback
• You are able to maintain confidentiality
  
  

Experience

• High School Diploma or equivalent required; Bachelor’s Degree or equivalent work experience preferred
• 3+ years of professional experience handling claims or working in a claims department preferred
• 2+ years of professional experience in corporate training and performance management preferred
  
  

Licenses

• Property & Casualty License preferred
  
  

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: 100% remote

Salary

The base salary range for this role is: USD $69,000.00 to $127,400.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.