Store Operations Supervisor

AKRIS is an international fashion house founded in 1922 in St. Gallen, Switzerland, driven by the vision of Creative director Albert Kriemler, who designs sleek and effortless for a discerning global clientele of women with purpose. The family-owned fashion house is renowned for its rarefied and innovative double-face fabrics, for pushing the boundaries of St Gallen embroidery and pioneering digital photo printing techniques.

Position Summary:

As the Operations Supervisor you will be responsible for supporting the day-to-day operations and efficiencies. Streamlining and improving store processes that positively impact the associate and client experience.

In this role you will report to the Boutique Director

• Meet or exceed all operational goals & kpi’s set fourth by Corporate
• Ensure all shipments, transfers, ecommerce orders and returns are processed correctly daily and in a timely manner
• Partner with Store Director to execute day to day operational tasks
• Analyze operations processes and performance, recommending solutions for improvement as needed to increase efficiency in the store
• Communicate and explain any operations directives to the selling team and delegate appropriate tasks concerning upkeep of the store and the inventory levels
• Provide consistency of monitoring stock levels daily, lead monthly cycle counts and annual physical inventory ensuring they are executed effectively and as per company’s standards
• Manage all supplies ordering and administrative functions regarding store operations
• Ensure the store is always clean, all lights or other equipment are always fully operational
• Ensure all closing and opening procedures are completed in timely manner and assist in POS closing when needed
• Ensure communication with the corporate office is completed effectively and in the partnership with the Store Director
• Assist the selling team when needed on the floor with merchandise, effective floor supervision and processing client payments

Desired Experience

• Excellent organizational and communication skills with team and clients
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Intellectual curiosity and passion for learning
• Analyzes the business and take business driving actions
• Ability to move or handle merchandise and boxes, generally weighing 0-40 pounds
• Can work a flexible schedule, that includes evenings weekends and holidays ensuring that the store is always fully operational
• Ability to stand and walk for majority of a 40-hour work week
• Proficient in Microsoft Office, POS, CRM & Inventory Management systems
• 3+ years of Retail Management or Operations Management experience

At Akris inc. is an equal opportunity employer. We are proud to employ talent from many different backgrounds, experiences, and identities. We continue to work towards creating a workforce that represents the diversity of our clients and communities and we offer an inclusive environment of mutual respect where our employees feel included, developed, and heard.