When you join the team as a Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
A typical day in the life of a Supervisor will include but not be limited to the following:
Daily program operational management
Ensuring contracted Service Level Agreement adherence
Implementing and managing on-going client specific business rules
Proactively communicating to your team daily to ensure engagement and alignment to day to day program operations and goals
Team hiring, development and training
Ensuring daily program staffing levels are consistent with daily program needs
Making certain that direct reports receive the training needed to be proficient in their roles
Working proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
Providing consistent, timely coaching and development for direct reports for a functional area
Reporting Adverse Events and/or Product Complaint inquiries received in accordance with SOP and good manufacturer practices
This job might be for you if you are:
Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
Accountable for results and team performance
Able to plan and prioritize tasks and strong attention to detail
Capable of managing disruptive impulses and handle potentially stressful situations
Proficient in emotional intelligence (able to recognize emotions and their effects)able
Able to handle personal health information with confidentiality
Committed to honesty and integrity
Professional and have a strong sense of proper business and customer service etiquette
A clear communicator both verbal and written
Proficient with computer usage
Adaptable to change
Capable of taking personal initiative and making a commitment to your team and organizational goals
Able to work effectively within a team
a positive individual with a can do attitude!
Requirements:
2+ years of experience in the healthcare industry
Bachelor’s degree or higher
Previous personnel/team management experience
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
Previous experience leading customer service teams is a plus
All employees working onsite in a PharmaCord facility are required to be vaccinated against COVID-19
We are located in Jeffersonville, IN. You must be willing to work in this area; PharmaCord does reimburse for tolls if applicable.
Physical Demands & Work Environment:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
Company paid Short-term Disability (STD)
Increased competitive 401(k) company match up to 4%
Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
PharmaCord has not increased healthcare premiums in the past 4 years
NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
Wellness discounts of up to $260 per year for participation in wellness program
Annual HSA employer contribution
Company paid and voluntary Life Insurance options
Voluntary Life, AD&D and Long-Term Disability Insurances
Paid Parental Leave of Absence
Wellness and Employee Assistance Programs
PTO benefits, flex days and paid holidays
Employee Referral Program
Ambassador Program
Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
Competitive starting pay rates
Yearly merit increases
Toll reimbursement program (valued at $655.20 per year)
A Career You'll Love
Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
Opportunities for advancement with a company that supports personal and professional growth
PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
A challenging, stimulating work environment that encourages new ideas
Exposure to many learning and development opportunities
Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
Company Description
Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.
We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists.
We are PharmaCord, a purpose-driven organization on a rapid growth journey.
Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy. We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists. We are PharmaCord, a purpose-driven organization on a rapid growth journey. Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Pharmaceutical Manufacturing
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