Supervisor, Project Coordinators

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program
  
  

Position Summary

• The Supervisor, Project Coordinators reports to the Manager of Project Coordination
• Located in Bedford Park, IL
• Full-Time
• Hybrid
  
  

The Supervisor, Project Coordinators oversees the Project Coordinator team and collaborates with other departments to ensure seamless execution of awarded projects. T his role is responsible for managing staffing levels, providing training and support, and maintaining the highest level of customer support throughout the project lifecycle.

Essential Functions & Responsibilities

• Team Management:
• Manage all Project Coordinators, ensuring effective utilization of resources and proper execution of projects.
• Evaluate staffing levels and make recommendations for resource allocation as needed.
• Assist in onboarding and training new hires within the department, focusing on account coordination and customer service.
• Collaboration and Strategy:
• Work with other managers to strategize on best practices for project execution and customer support.
• Collaborate with vendors to resolve issues related to pricing, shipment tracking, and credits processing.
• Project Coordination:
• Ensure timely and accurate processing of orders, expediting equipment delivery to meet project lead times.
• Provide weekly communication on project installation dates and ensure accurate backlog reporting.
• Oversee timely project billings and closeout processes.
• Customer Support:
• Respond to customer requests promptly and effectively, ensuring a high level of customer satisfaction.
• Ensure completion of cut sheet books, service manuals, equipment start-up, and training schedules.
• Leadership and Culture:
• Cultivate a culture of superior customer service through leadership and example.
• Take initiative to drive problem resolution and communicate effectively to create awareness.
  

Competencies

• Excellent verbal and written communication skills.
• Superior customer service attitude with a commitment to excellence.
• Strong interpersonal, problem-solving, and organizational skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Proficiency in MS Office, JDE, and AutoQuotes.
• Basic understanding of IT infrastructure and construction practices.
• Motivated, self-directed, and with a strong work ethic.
  
  

Qualifications & Experience

• Associate’s degree, or equivalent military or practical experience.
• 5+ years of experience in customer service and project coordination roles.
• 1 – 3 years of experience with Windows Server environments.
• Previous experience in the foodservice industry preferred.
• 3+ years of experience developing and leading training initiatives in a sales/service environment.
• CFSP Certification preferred.
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.
  
  

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com .

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