Supportive Housing Services Director

New Narrative is searching for someone who brings strategic vision, pragmatic problem solving, and an extensive background in housing services within the Portland Metro Area. Our Housing TEAM works with some of the most vulnerable individuals in our community, who often have complex needs and face a variety of housing barriers. We pride ourselves on our ability to partner with receipts where they are at and build strong relationships with landlords to support our participants to find their ideal home; we want people to thrive, not just survive.

A successful applicant will have a hunger to be a part of an exciting and innovative approach and a team that will see ongoing growth of services and integration with other services within our portfolio. This position will not only oversee our current Housing TEAMs operating across the metro area, but will also be key in expanding our services offerings, both in the wider and community and our own internal housing continuum. This has the potential for a significant expansion of our mission and partnerships in the community and will be an amazing career opportunity to build something new and innovative.

Key traits we are looking for include:

• Strategic vision, decisive leadership, and the ability to bring together a wide range of stakeholders internally or externally to accomplish our housing goals. This person will need to be extremely comfortable with create new plans and team structures and be willing to not only take on ambiguity, but provide direction and structure to the Housing TEAM and other stakeholders
• Responsiveness to an equitable and inclusive approach, which includes people with different identities that intersect across lines of gender, race, religion, sexual preference, and mental and physical ability
• A knowledge of the different compliance structures and funders at the local, state, and federal level
• Excellent administrative, organizational, and communication skills – this position will have varied responsibilities supporting the executive team and other directors throughout the agency as we continue to expand and integrate housing services
• Collaboration and flexibility with a smile! This position will be frequently interacting with teams all over our agency as well as external stakeholders and will need excellent interpersonal and negotiation skills
• Willingness and cooperation to learn about the latest interventions, theories, and approaches of the mental health field

Purpose: (General description and summary)

The Supportive Housing Services Director oversees the New Narrative Housing TEAM current contracts and the development and operation of the internal housing navigation supports for the agency. This position provides strong executive leadership, strategic visioning and guidance, and effective oversight of the team’s program outcomes and financial performance. This position works closely with the extended New Narrative leadership team, including across our integrated team based care organization, to create, operate, and provide mentorship to integrated supportive housing services. The position provides extensive experience, leadership, and oversight to the New Narrative strategy and vision for supportive housing services, working with the Executive Team and leveraging relationships with external policy stakeholders to influence contract negotiations and innovative housing program start-ups within the New Narrative portfolio and in partnership with outside agencies and organizations.

Accountabilities: (Responsibilities of the job)

• Works with executive team members, team based care managers, the wider leadership team at New Narrative, and the Housing TEAM program managers to create and guide the supportive services vision and strategy for the agency. Works with these groups to create integrated team based care services across the New Narrative housing portfolio from an executive leadership level.
• Negotiates contracts
• Supervises Housing TEAM Program Managers and helps to develop new internal management structure for New Narratives internal housing portfolio.
• Provides expertise and direction to a variety of other positions throughout the agency on supportive housing services.
• Collaborates and partners with external stakeholders, including housing departments, commissioners, and other government elected officials to influence housing policy in the metro area and secure new SHS contracts to further the New Narrative mission.
• Financial management and expertise of complex departmental budgets and contracts; oversees and manages the financial health of Housing TEAM. Communicates and educates important financial concepts to program managers and frontline staff. Participates in the monthly New Narrative financial review meeting and reports out on financial performance of programs.
• Participates in the SHIFT initiative to implement a truly integrated team based care approach that helps facilitate value based services and payments for supportive housing services teams and employees
• Identifies and oversees training opportunities that promote professional development of supervisors and front-line team members
• Ensures that program managers and front-line team members operate from Mission and Values-based perspectives, utilizing the guiding philosophies and principles that guide decisions and service delivery
• Creates and works with direct services managers across the agency to create and update policies and procedures related to supportive housing services
• Ensures that supervisors and front-line team members are knowledgeable about program flow/phases/stages and the required forms and documentation
• Generates awareness from the executive level down for the entire agency about training opportunities, conferences, legislative action, housing trends, etc. and adopts positions on legislative issues with inclusion and support of New Narrative Leadership Team
• Actively participates in homeless, housing and peer-focused workgroups, meetings and committees both within and outside of New Narrative, encouraging the same of other Housing TEAM members

Core Competencies:

• Strategic Oversight and Planning: Ability to critically analyze environment, generate strategic proposals, and lead multidisciplinary team towards long term goals.
• Executive Leadership: Influential and commanding presence, able to represent the agency in all external settings related to this role.
• Financial Management: Ability to analyze financial trends and materiality; generates budgets and fiscal analysis and proposes financial direction and decision making.
• Communication: Direct and concise. Keeps people informed. Listens effectively to others.
• Teamwork: Effective at working in team situations.
• Initiative/Results Orientation: Originates action. Finds ways to get things done.
• Quality: Promotes continuous improvement. Effectively utilizes data.
• Customer Responsiveness: responds well to internal or external customer needs.
• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
• Independence: Receives no instruction on routine work; with general instruction on new assignments.
• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training.
• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups.
• Decision Impact: Understands the authority of this position and financial impact to the organization. Every action represents the best interest of the organization.
• Sensitive Information: Exposure to highly confidential information. Must maintain the highest level of discretion at all times.

Positions Reporting: (Listing of job incumbents reporting into this position)

• Program Manager, SSICM and Rapid Rehousing Programs
• Program Manager, MRAP
• Program Manager, RAP, Reentry and Outreach Services

Education/Certificates/Licenses/Registration:

Bachelor's level education in a field related to the operations and administration of human services programs (or experiential equivalent) is required.

Experience/Qualifications:

• A minimum of five years supervisory experience
• 5 years experience with new program and team structure creation and start up
• 5 years experience with strategic implementation across a large span of control
• Experience with financial analysis and contract negotiation
• Ability to communicate at an executive level with multiple internal and external stakeholders and communicate an effective vision
• Knowledge of supportive housing services and mental health services
• Experience working with landlords and understanding of landlord perspective
• Experience working with HUD and Housing Authority
• Understanding of different types of housing and how to access these types of housing (Conventional, PBS8, Public Housing, Housing Choice, Mainstream, HUD-specific, Tax Credit, etc.)
• Understanding of houseless populations
• Understanding of transition from houselessness to housing and the types of supports needed to support individuals in this transition
• Understanding of peer support services and value of employing persons with lived experience
• Familiarity with Landlord Tenant Law, ADA, Fair Housing Law, Landlord-Tenant Law and other pertinent local and national laws governing housing for persons with disabilities
• Demonstrated ability to develop, communicate, and facilitate program changes across a diverse network of staff and clients.
• Ability to coordinate closely with a multi-disciplinary team as well as collaborate across multiple external agencies and partners
• Excellent written and oral communication skills, including the ability to develop and deliver executive level presentations