Systems Associate, JIRA

About Carrot

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role

The Carrot Operations team is seeking a highly motivated individual with extensive experience in the administration and configuration of the Atlassian Jira and Confluence software suite. In this role, you will be responsible for managing the Confluence Space and Jira Software and Service Management deployments for the Operations team.

Key Responsibilities Include

• Administration and Configuration: Oversee the setup, customization, and ongoing management of Jira and Confluence to meet the needs of the Operations team.
• Collaboration: Work closely with Customer Success, Finance, Product, and Engineering teams to design and implement workflows and automation that enhance process efficiency and maximize the value of Atlassian tools across departments.
• Process Improvement: Identify opportunities for process improvements within Jira and Confluence and drive initiatives to enhance their structure and usage.
• Customization and Automation: Manage and customize Jira projects and workflows, create and maintain automation rules, and establish views, dashboards, and reports to support various team needs.
• Subject Matter Expertise: Act as a key resource within the team, providing expert advice and guidance on best practices for using Jira and Confluence to drive quality and efficiency.
  
  
  

The Team

The Carrot Operations team exists to drive efficiency and position our Customer-facing, Member-facing, and broader Operations teams to provide best-in-class service to their constituents. We support these teams to achieve established team-level KPIs, by:

• Managing the critical systems and tools these teams rely on to excel at their jobs - from procurement, business relationship management, setup, to ongoing configuration and maintenance
• Driving cross-functional collaboration - within and outside of the Operations department - to support business-critical processes and tools
• Providing governance and centralized management of key business functions
• Executing on key initiatives that drive operational efficiency across all teams within the Operations department, and enabling the organization as a whole to scale in a fiscally responsible fashion
  
  
  

Minimum Qualifications

• At least 3-5 years of experience in administration and configuration of Atlassian Jira and Confluence.
• Proven experience in designing and implementing workflows and automation within Jira and Confluence.
• Skills: Strong understanding of Jira and Confluence setup, customization, and management.
• Proficiency in creating and managing Jira projects, workflows, automation rules, dashboards, and reports.Interpersonal Skills:Strong collaboration skills to work effectively with Customer Success, Member Success, Finance, Product, and Engineering teams.
• Ability to communicate clearly and effectively with team members and stakeholders.
• Educational Background: Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline (or equivalent experience).
  
  
  

Preferred Qualifications

• You have experience working within an OKR framework
• Experience working closely with manager and Director-level leaders
• You have prior exposure to high-growth work environments
  
  
  

Compensation

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000-$80,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.