Talk Soft Support Rep

Job Title: Talk Soft Support Representative

Job Summary:

The Talk Soft Support Representative is responsible for providing comprehensive customer service, supporting the client relationship, understanding the client business needs and the overall handling of the client account at RevSpring. They are accountable for the overall day to day communications both internally and externally, coordination and implementation of client programs. The Client Services Representative will accomplish this by utilizing in-depth knowledge of RevSpring products and services while enhancing the total client experience.

Essential Functions:

• Responds to phone calls, voicemail and email messages from customer in a professional and timely manner
• Proofs requests for accuracy and compliance with customer set standards
• Works on small to medium scale projects for existing clients with some assistance from Team Lead or Manager
• Provides service support for existing customer base
• Demonstrates understanding of company client database and systems
• Shows industry knowledge in the collections and healthcare fields
• Understands company phone systems at primary location
• Interacts effectively with individual contributors and groups, both internally & externally to drive results
• Proven commitment to excellence in customer service within all facets of the position on a consistent basis
• Performs other duties and responsibilities as requested by management
• May require on-call support
  
  
  

Minimum Requirements:

Specific Job Skills:

• IT Technical aptitude; Demonstrated ability to communicate clearly and collaborate with clients and product owners and technical development staff; Ability to research and resolve system/process issues; Possess a strong sense of urgency, dedicated work ethic; Ability to work outside of core business hours as needed
• Attention to detail
• Ability to work independently and in a team environment
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities effectively
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis
• Ability to learn quickly and retain knowledge to apply to new situations
• Up to 10% travel may be required
  
  
  

Education: Bachelor’s Degree in Business Administration, or equivalent in work history

Experience: Minimum of One Year, preferred 3 years in a customer service support role

Supervision: N/A

Certifications: N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.