Tech Support/Desktop Support-

Job Title: Tech Support/Desktop Support- 24-00276

Location: Ridgefield Park, NJ 07660

Duration: 12 months

Client: SamsungTeknotrain

Rate: $25/Hour on W2/C2C-Keep 4-5 Margin

Primary Responsibilities

Serve as an escalation point of contact for internal applications, hardware, mobile, and remote technology.

Follow up on any outstanding issues with customers regarding the status and closure of incidents/requests.

Provide VIP Support for Executives.

Troubleshoot and resolve all hardware, software, and network problems.

Escalate issues to third-level support teams.

Document procedures, FAQs, and inventory of assets.

Must be willing to travel up to 10% of the time.

Qualifications

Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory.

Experience with Helpdesk ticket tracking software and remote desktop support tools.

Excellent problem-solving, communication, and interpersonal skills.

Ability to prioritize and organize work to meet defined SLAs.

Be able to work as a team member.

Android mobile in corporation experience.

Mac in corporation experience is a plus.

Excellent communications and customer support skills.

Requirements

Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience.

Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN.