The Senior Executive Technology Support Technician is responsible for providing direct technology support to executives at AIG in our Corporate Headquarters located in NYC. This position requires someone with strong customer service and deep level of technical expertise. Attention to detail, exhibiting excellent judgement, the ability to communicate clearly and concisely with executives & senior staff, are critical components to success in this role. The development of deep partnerships with other support teams to mitigate issues quickly is essential to reduce impact on the executives. This role demands that the person acts as the face of IT for executives. The ideal candidate enjoys technology and has in-depth understanding and working knowledge of many end user platforms which includes but is not limited to Windows PC’s, Mac, Printers, Home Network devices and business software applications. Support for Apple IOS devices (iPads & iPhones) are a major area of focus for this role.
Responsibilities
Respond to all technology needs inclusive of desktop hardware/software, mobile devices, printing, remote access
Support events onsite & offsite requiring travel, setup of network, desktop, and printing
Flexibility around shift work depending on business needs and projects, Schedule and days start and end time are subject to change
Provide support for executive meetings & video conferences
Be available for on-call support after hours
Work well independently and in team setting
Be flexible to the constantly changing environment
Work with a sense of urgency to satisfy client needs within SLA
Work on strategic and tactical projects that align with objectives
Qualifications
5 years’ proven experience working in an executive support / white glove organization
Prior experience supporting conference rooms & AV equipment
Ability to communicate technical concepts to a non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Preferred Technical Certifications
CompTIA A+, Network+, Security+
Apple Certified iOS Technician (ACIT) Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT)
Microsoft Certified Windows Associate – Windows 10 (MCSA), Microsoft Office Specialist (MOS)
ITL Foundations v3
Building desktops from images with close attention to detail for personalization & customization
Knowledge of Active Directory, Group Policy
Networking knowledge – TCP/IP, DNS, DHCP, VPN
Mobile Technology – IOS, InTune
Operating Systems – Windows 10, Windows 7, MacOS, IOS
Microsoft Office or Office 365
Installation & Configuration of Windows & IOS Applications
Company Description
Veterans Sourcing Group (VSG) is a SDVOB (Service Disabled Veteran Owned Business). Our Mission is to provide the highest quality of staffing and recruitment services. VSG is proudly recognized by the NVBDC (National Veteran Business Diversity Council).
Veterans Sourcing Group (VSG) is a SDVOB (Service Disabled Veteran Owned Business). Our Mission is to provide the highest quality of staffing and recruitment services. VSG is proudly recognized by the NVBDC (National Veteran Business Diversity Council).
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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