Technical Service Manager

Bluewhite is seeking a dynamic and experienced Technical Service Manager to lead our team of robotic field technicians. The Technical Service Manager will play a crucial role in ensuring the seamless operation, maintenance, and optimization of our autonomous systems deployed in the field. The ideal candidate will possess strong technical expertise, excellent leadership skills, and a passion for driving innovation in agriculture.

Pay scale for this position is $100k to $130k per year, DOE.

This is an Exempt position. This position is based in the Fresno, CA area and involves physical work.

Responsibilities:

• Team Leadership: Lead and manage a team of robotic field technicians, providing guidance, support, and mentorship to ensure optimal performance and productivity.
• Set and achieve technical goals and metrics on a weekly/monthly/quarterly basis, demonstrating leadership in meeting performance targets.
• Technical Support: Oversee the diagnosis, troubleshooting, and resolution of technical issues related to autonomous systems deployed in the field, ensuring minimal downtime and maximum efficiency.
• Process Management: Develop and implement standardized processes and procedures for the installation, maintenance, and repair of robotic systems, ensuring consistency and quality across all operations.
• Inventory Management: Manage inventory levels of spare parts, tools, and equipment required for field service operations. Coordinate with procurement and logistics teams to ensure timely availability of required materials while optimizing inventory costs.
• Work Order and Service Call Oversight: Manage and prioritize incoming work orders and service calls, assigning tasks to field technicians based on skill level, availability, and urgency. Ensure timely completion of service requests while maintaining high levels of customer satisfaction.
• Customer Engagement: Collaborate closely with customers, OEMs (Original Equipment Manufacturers), and dealership partners to understand their technical requirements, address their concerns, and provide exceptional technical support and service.
• Continuous Improvement: Drive continuous improvement initiatives to enhance the performance, reliability, and functionality of our autonomous systems, leveraging feedback from the field and staying abreast of technological advancements.
• Training and Development: Develop and deliver training programs for field technicians to ensure they are equipped with the necessary skills and knowledge to effectively support and maintain robotic systems.
• Documentation and Reporting: Maintain comprehensive documentation of technical procedures, service records, and customer interactions. Generate regular reports on service activities, performance metrics, and customer feedback.
• Cross-functional Collaboration: Collaborate with cross-functional teams including engineering, product development, and sales to relay customer feedback, identify product improvement opportunities, and ensure alignment between customer needs and product development efforts.
• Safety: Ensure compliance with all safety regulations and procedures, lead processes to implement and improve safety procedures within the technical support.
  
  

Requirements:

RequiBluewhite is seeking a dynamic and experienced Technical Service Manager to lead our team of robotic field technicians. The Technical Service Manager will play a crucial role in ensuring the seamless operation, maintenance, and optimization of our autonomous systems deployed in the field. The ideal candidate will possess strong technical expertise, excellent leadership skills, and a passion for driving innovation in agriculture.

Pay scale for this position is $100k to $130k per year, DOE.

This is an Exempt position. This position is based in the Fresno, CA area and involves physical work.

Responsibilities:

• Team Leadership: Lead and manage a team of robotic field technicians, providing guidance, support, and mentorship to ensure optimal performance and productivity.
• Set and achieve technical goals and metrics on a weekly/monthly/quarterly basis, demonstrating leadership in meeting performance targets.
• Technical Support: Oversee the diagnosis, troubleshooting, and resolution of technical issues related to autonomous systems deployed in the field, ensuring minimal downtime and maximum efficiency.
• Process Management: Develop and implement standardized processes and procedures for the installation, maintenance, and repair of robotic systems, ensuring consistency and quality across all operations.
• Inventory Management: Manage inventory levels of spare parts, tools, and equipment required for field service operations. Coordinate with procurement and logistics teams to ensure timely availability of required materials while optimizing inventory costs.
• Work Order and Service Call Oversight: Manage and prioritize incoming work orders and service calls, assigning tasks to field technicians based on skill level, availability, and urgency. Ensure timely completion of service requests while maintaining high levels of customer satisfaction.
• Customer Engagement: Collaborate closely with customers, OEMs (Original Equipment Manufacturers), and dealership partners to understand their technical requirements, address their concerns, and provide exceptional technical support and service.
• Continuous Improvement: Drive continuous improvement initiatives to enhance the performance, reliability, and functionality of our autonomous systems, leveraging feedback from the field and staying abreast of technological advancements.
• Training and Development: Develop and deliver training programs for field technicians to ensure they are equipped with the necessary skills and knowledge to effectively support and maintain robotic systems.
• Documentation and Reporting: Maintain comprehensive documentation of technical procedures, service records, and customer interactions. Generate regular reports on service activities, performance metrics, and customer feedback.
• Cross-functional Collaboration: Collaborate with cross-functional teams including engineering, product development, and sales to relay customer feedback, identify product improvement opportunities, and ensure alignment between customer needs and product development efforts.
• Safety: Ensure compliance with all safety regulations and procedures, lead processes to implement adriver's license.