Broadcom

Technical Support Engineer

Broadcom Baltimore, MD
Broadcom

Technical Support Engineer

Broadcom Baltimore, MD
2 hours ago 37 applicants

See who Broadcom has hired for this role

Please Note:


  • If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)
  • If you already have a Candidate Account, please Sign-In before you apply.


Job Description:


  • Broadcom’s Technical Adoption Management Services (TAM), part of Broadcom’s Customer Success portfolio, aim to help organizations maximize the value of their Broadcom investments while optimizing alignment between business objectives and IT performance.


Activities performed by a TAM include but are not limited to:


  • Planning to identify Customer's business and IT outcomes along with recommendations for technical capabilities and activities needed for success.
  • Building adoption/consumption/success plans together with the customers
  • Technology assessment to identify gaps impeding progress toward Customer's goals and provide prioritized recommendations through:
    • Best Practice, interoperability, and compatibility reviews
    • Technical Readiness Assessment
  • Solution guidance to develop a future state roadmap and guidance to scale out Customer's environment.
  • Recommendations to improve efficiency, resiliency, security, and sustainability for operational optimization.
  • Performance metrics analysis to identify areas where potential system degradation and bottlenecks can impact system health.
  • Product optimization recommendations and rightsizing guidance for VMs, cluster size, efficiencies, storage performance and host configurations.
  • Periodic peer comparisons of operations and processes to known best practices of similar organizations to Customer's using guidance from our VMware product teams and years of experience.
  • Monthly touch points to ensure progression toward Customer's goals.
  • Executive business reviews to report on progress and upcoming milestones for continuous stakeholder alignment

Qualifications/Requirements


  • Master Degree is a plus.
  • 5+ years’ experience in Software or SaaS Implementation or on-boarding support
  • Good logical thinking and problem-solving skills.
  • Responsible, proactive and have good communication skills.
  • Ability to think and work independently, with enthusiasm and execution.
  • Good teamwork spirit, being supportive and proactive as a team player
  • VCP - VMware Certified Professional 6 or greater certification is required
  • Knowledge of vSphere is a must
  • Knowledge of VCF skill is preferred
  • Any certificate of the list is a plus. CKA,ITIL, AWS, Azure, GCP
  • English speaking and writing skill are a must


Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Semiconductor Manufacturing

Referrals increase your chances of interviewing at Broadcom by 2x

See who you know

Get notified about new Technical Support Engineer jobs in Baltimore, MD.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub