Technical Support Specialist
LHH Recruitment Solutions is seeking a Customer Support Specialist, Software for a direct hire opportunity with a rapidly growing industry leader.
**on-site M-F in Ocala, FL **
***20% travel is required, out-of-state travel 4-5 days a month***
Responsibilities:
- Collaborate with sales, electrical department, and management to develop new sales/upgrades and address customer inquiries
- Act as the primary point of contact for customer IT departments, answering their questions and coordinating installations, escalating issues to management when necessary
- Perform in-house and on-site installation of PCs and software to meet project requirements
- Provide on-site customer training on the operation and maintenance of software
- Report inventory adjustments according to inventory practices
Qualifications:
- 2+ years of experience in training, customer support, or working directly with customers
- 1+ years of experience in a computer technician environment, equivalent military experience
- Ability to travel regularly
Education:
- Associates Degree in Computer Science and/or CompTIA A+ certification preferred, though similar vocational training and experience will be considered
Skills:
- SQL experience a plus
- CompTIA A+ certification preferred
Compensation:
- Salary will be commensurate with experience and qualifications.
- Benefits: 401(k) matching, Dental insurance, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance.
Type of Hire:
- Full-time, permanent position.
We encourage you to apply even if you don't meet all of the requirements.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Information Services
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Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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