Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Daily Schedule
(option 1) Sunday - Wednesday 9:00PM to 7:00AM
(option 2) Wednesday - Sunday 9:00PM to 7:00AM
Interaction With Team/Day To Day
will work on ticket backlogs involving Ec2, s3, and networking services.
All candidates should be willing to work both independently and with a team.
Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space.
This team works in an environment that operates 24/7.
Role Interesting
As a Data Center Operations (DCO) technician, you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers. Experience the latest technologies of our cloud that put you among the top talents of data center technical support teams.
REQUIRED SKILLS
Experience working in a Data Center environment
Understanding of network design, protocols, and troubleshooting
Understanding of storage devices
Experience managing work and priorities through a ticketing system
Years Of Experience
1+ years of Computer Hardware experience
1+ years of Computer Networking experience
PREFERRED
1+ years of experience with Linux or other operating systems
Degree Or Certification
High School or equivalent diploma
PREFERRED
An Associates degree or 2+ years of professional or military experience in an IT-related field
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Intelliswift Software by 2x