Provide service to bank customers by conducting appropriate transactions and relevant trouble shooting. Tellers are expected to provide an extraordinary customer experience through a relationship driven approach.
Essential Duties
Represent MMB in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultive sales approach.
Knowledge of MMB’s products and services and ability to recommend and train/educate customers on solutions that fit their need.
Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives
Comply with all Bank policies/procedures and all applicable federal and state laws and regulations
Assist Customers with transaction based requests, such as:
Receives checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
Process savings withdrawals
Cash checks: verify endorsement, receive proper identification, and ensure validity
Issue cashier’s checks: verify identity, ensure funds are collected, and check OFAC
Identify counterfeit currency
Accept loan payments: verify payment amount and issue receipts
Process cash advances, redeem U.S. Savings bonds
Maintain appropriate Currency Transaction Reports
Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring that drawer cash limits are not exceeded
Process safe deposit box payments
Assist Customers with routine account-related requests/inquiries such as:
Funds (manual and automatic) transfers
Stop payments
Inquiries about bank deposit products and service charges
Inquiries about ATM and Debit Card usage and limits
Inquiries about checking and savings account transactions
Inquiries about funds availability and account balances
Inquiries and troubleshooting for Online Banking, Cash Management, and Mobile Banking services
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits
Perform customer requested research, including printing statement and check copies
Cross-sell and/or identify cross sale opportunities
Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
Other duties as assigned
Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with customers at all times
Display a positive attitude and enjoy working with the public
Strong verbal communication skills
Strong mathematical skills along with accuracy
Detail oriented
Possess a great sense of organization, priority and time management
Ability to work well under pressure
Ability to identify, research and problem solve on a critical level and think on your feet
Ability to be flexible and to multi-task on a regular basis
Ability to work in a fast paced environment
Strong knowledge of bank deposit products/services & regulations
Strong technology skills and knowledge
Seniority level
Entry level
Employment type
Part-time
Job function
Finance and Sales
Industries
Banking
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