The Revenue Business Analyst/Liaison

The Revenue Business Analyst/Liaison in the Department of Innovation and Technology maintains the health of the City’s revenue-related technology platforms. This individual collaborates with stakeholders to ensure that solutions are useful, reliable, and simple. They are accountable for administration of revenue management solutions, which include tax billing, payment processing and cashiering. They provide technical expertise while developing and expanding the capabilities of our revenue solutions. They manage and supervise the Tax Systems Analyst position (Grade 6).

Responsiblities

• Promote delivered features and educate end users on options to maximize the City’s investment in revenue systems.
• Work closely with the Treasury Department and its Collections office to provide a good customer experience. Analyze transaction data to identify opportunities to reduce or eliminate bad transactions and bounced payments.
• Liaise between DoIT and Treasury to become the expert in understanding and improving citywide revenue processes, taking customer experience into consideration.
• Evaluate and recommend opportunities for business process change and application enhancements. In cooperation with key central departments; direct, organize and schedule revenue systems related tasks, such as end user meetings and software upgrades.
• Work closely with vendors and their application developers to troubleshoot and resolve functional application problems.
• Assist central department personnel with the development of complex reports.
• Plan and deliver vendor software updates, ensuring that they are prioritized, assessed for impact, well coordinated, approved, and tested.
• Provide oral and written reports and presentations clearly, concisely, and effectively.
• Assist in end-user training development and delivery.
• Coordinate and prioritize requests from user departments.
• Ensure compliance with the Service Level Agreement (SLA) for their hosted systems.
• Provide routine reviews of logs for on-premise and hosted systems (frequency may depend on the type of data e.g., PCI, HIPAA, etc.) and provide documentation of reviews.
• Perform security audits of user roles, permissions and business rules across all MUNIS environments while maintaining communications related to upgrades.
• Perform other duties as required.

Qualifications

• At least three (3) years of full-time or equivalent part-time professional experience in information systems analysis.
• Successful completion of two (2) years of full time or equivalent part time education toward an undergraduate degree from a recognized school with a major in computer science, management information systems or related field may be substituted for one (1) year of the required experience.
• A bachelor’s degree in the above listed majors may be substituted for two (2) years of the required experience. A minimum of two (2) years in a supervisory role required.
• Strong written and verbal communication skills are required.
• Time management, conflict resolution and interpersonal skills are required.
• Ability to exercise good judgment and focus on detail as required by the job.
• Prior experience with an online payment gateway or enterprise cashiering is highly desirable. At least two (2) years of professional experience supporting an enterprise-wide revenue collection system is preferred.
• Familiarity with relational database platforms (e.g., Microsoft SQL Server) and diagramming applications (e.g., Visio) is required.
• Working knowledge of the City of Boston revenue business practices and policies.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Pay Grade/Pay Scale: Non-union/MM1-9

Hours per week: 35