VALOR Professional Services Lab Engineer

Summary:

Job Description SummaryVIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:



As a Professional Services Engineer for VALOR ( VIAVI Automated Lab-as-a-Service for Open RAN) you will be responsible for coordinating and scheduling lab usage and providing technical support and guidance to lab users, including troubleshooting and resolving issues associated with the lab equipment .  You will also conduct professional testing services (TaaS) focused on 5G/ O-RAN domain. You will collaborate with VIAVI R&D test and software development to install / upgrade / maintain the Lab equipment, associated software and testing scripts, including integration with 3rd party equipment, DUTs, and SUTs.



Job responsibilities:

• Assist with , involved in the design of the lab and test infrastructure, ensuring connectivity, performance and security, as well as monitor and evaluating key performance indicators (KPIs) and recommend improvements to enhance and optimize lab capabilities and efficiency.
• Install / upgrade / maintain the LAB Automation and on prem cloud infrastructure
• Install / upgrade / maintain VALOR equipment , specifically VIAVI 5G / O-RAN test equipment VIAVI NITRO Wireless ,  including reference DUTs/SUTs from 3rd party vendors.
• Provide technical support to lab customers ( LaaS ) , including troubleshooting, resolving lab related issues, including assistance with interpreting results
• Generate Aggregated Test Reports
• Conduct Professional Testing Services (TaaS ) focused on O-RAN conformance, performance, interoperability, scale, E2E and security.

Pre-Requisites / Skills / Experience Requirements:

Experience:

• 10 years' experience as a Professional Services Engineer or FAE ( Field Applications Engineer )  in the Telecommunications Industry, preferably at a TELCO NEM with RAN focus or a T&M company  
• OS Proficiency - Linux (Ubuntu/Debian).
• Good Understanding of Networking Concepts IP, UDP, TCP, SCTP
• Linux scripting: Shell scripting, Python.
• Experience in working with Virtualization technologies such as:
  • KVM, ESXI
  • Private and Public Cloud – RHOSP. Windriver, AWS,GCP
• Must have demonstrable knowledge of mobile network protocols, services and applications used by mobile operators and network equipment manufacturers
• L4-L7 Application protocols, OSI Model and common routing and switching protocols
• Good knowledge of 3GPP Telecommunications protocols, e.g., 3G/4G/5G Application Protocols
• Strong knowledge of 5G / O-RAN technologies ( O-RU,O-DU,O-CU, RIC )
• Strong knowledge of Telecom Network topologies, components and architectures.
• Demonstrates the use of consulting skills,  including: questioning, listening, ideas development, permission and rapport, and influencing.
• Ability to conduct / lead  technical meetings with Lab customers on small to medium sized engagements.
• Owns and produces aggregated Lab testing reports including VIAVI and 3rd party equipment
• Ability to translate verbal requirements from face-to-face customer meetings into requirements documents, statements of work, and LaaS and TaaS proposals
• Able to discuss requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high-level test plan, and then estimate the amount of effort required to deliver.
• Previous hands on experience working with network elements from companies like Ericsson, Nokia, Cisco, Samsung, Mavenir  is a plus
• Ability to work in a cross functional environment with R&D, Solutions Development, PMO across multiple time zones.
• Hands-on, roll up your sleeves type of solutions focused engineer that loves figuring our hard technical challenges and motivated learning new technologies
  
  

Education and Qualifications:

• Bachelor of Science or equivalent degree in Computer Science / Telecommunications or related area of study.

• AWS or GCP Solutions Architect (Associate or Professional ) Certification a plus
• Excellent oral and written communications skills required, along with strong analytical skills and attention to detail.
  
  

Tools and Technologies:

• Microsoft Teams, Microsoft Office Professional (Outlook, Word, Excel, Visio, Access, etc.), and others
• Knowledge and experience with test automation tools such as Jenkins, Robot or similar.
• Previous experience with relevant testing tools from companies like VIAVI, Keysight, Spirent
  
  

Location:

•  Phoenix, AZ, less than 10% travel requirement