Administrative, engineering and troubleshooting knowledge of Cisco voice infrastructure, including CUCM, Cisco IP Phones, Unity Connection, UCCX, Router gateways/CUBE (T1/SIP) and UCS/VMWare. Knowledge of other voice infrastructure also desired, including eFAX and call recording technologies. This knowledge is required for both daily support activities, recovery from system issues/outages, and special projects such as upgrades, patching, acquisitions/divestitures/mergers and other reconfigurations.
Manage the trouble ticket queue for all voice related incident tickets from end users, including break/fix tickets, 'how-to' questions/end user training, Move/Add/Change work, and helping other IT teams who interface with the Voice Team.
Although infrequent, flexibility to travel to remote office locations for special projects or support needs.
Configure and deploy Cisco telephones and voicemail accounts for new hires on a weekly basis.
Assist or manage and execute special projects under guidance and direction of senior engineers.
Write and complete technical documentation for end users (training docs) and team members (system/process documentation, network diagrams) and system audits.
Interested candidates can send their updated resumes at apoorva.sahu@agile-techlabs.com
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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