VOIP Engineer (Cisco)
VOIP Engineer (Cisco)
Randstad USA
Washington, DC
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Job Summary:
VoIP Engineer
The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and
sustaining engineering for the assigned telephone systems at HCHB, COOP site and DOC occupied
facilities maintained by DOC customers.
The nominal support requirement for this service is 1st shift, with on-call at other times. Additional
support may be required during major events based on scheduled customer requirements and may
result in 2nd shift, 3rd shift, or on-call support.
In Performance Of These Services, The Contractor Shall:
digital telephone, and VoIP switching system); and corrective/preventative maintenance of
telephone instruments and drops.
telephone-related connectivity within, and external to, HCHB. (Note: VoIP users will be allowed
to move their VoIP instrument to locations with existing VoIP service.)
DA information, and log information on billable calls. The operators shall provide general
information in response to public inquiries not requiring referral to External Affairs.
systems.
implement changes and rule-based policies as directed by the COTR.
number, shall also be made available electronically to the COTR on a monthly basis.
at short notice.
VoIP Engineer
the COTR.
storage standard and 30 minutes as directed, auto dial voice mail caller, auto reply (send
message back to voice mail caller), create, delete, and retrieval of messages from any Dual Tone
Multifrequency (DTMF) phone (internal or external to HCHB). Retrieval of messages external to
the HCHB shall be accessible via a local Directory Number (DN) by the Government.
forwarding, transfer, switch conferencing 3 and 6-way, camp on, redial, hold, call park, caller
identification (ID), call waiting, message waiting, call pickup, hunt group, speed call, auto dial,
caller ID outgoing, and HCHB-wide calling name delivery.
Required Experience/Qualifications:
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 4pm
education: No Degree Required
Responsibilities:
VoIP Engineer
The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and
sustaining engineering for the assigned telephone systems at HCHB, COOP site and DOC occupied
facilities maintained by DOC customers.
The nominal support requirement for this service is 1st shift, with on-call at other times. Additional
support may be required during major events based on scheduled customer requirements and may
result in 2nd shift, 3rd shift, or on-call support.
Required Experience/Qualifications:
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
VoIP Engineer
The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and
sustaining engineering for the assigned telephone systems at HCHB, COOP site and DOC occupied
facilities maintained by DOC customers.
The nominal support requirement for this service is 1st shift, with on-call at other times. Additional
support may be required during major events based on scheduled customer requirements and may
result in 2nd shift, 3rd shift, or on-call support.
In Performance Of These Services, The Contractor Shall:
- Operate, maintain, and perform sustaining engineering for telephone system infrastructure
digital telephone, and VoIP switching system); and corrective/preventative maintenance of
telephone instruments and drops.
- Perform installation design, procure, and install new cabling, equipment, and associated
- Provide end-to-end support equipment and services for moves, adds, and changes (MAC). These
telephone-related connectivity within, and external to, HCHB. (Note: VoIP users will be allowed
to move their VoIP instrument to locations with existing VoIP service.)
- Provide operator services processing international calls, collect calls, conference calls, other
DA information, and log information on billable calls. The operators shall provide general
information in response to public inquiries not requiring referral to External Affairs.
- Support existing and future VoIP requirements, including VoIP phones (including physical
systems.
- Supply VoIP services to on-site and off-site DOC entities which have supportable LAN services
- Support the VoIP systems interfaces and provide required programming to facilitate
- Provide logging and blocking security services via a telephone firewall. The contractor shall
implement changes and rule-based policies as directed by the COTR.
- Maintain the E911 switch and ancillary equipment, including the ANI/ALI database and its
- Provide current telephone data for the HCHB E911 center ANI/ALI database on a weekly basis.
- The HCHB data shall include the building, room, occupant/assignee, organization and mail code,
number, shall also be made available electronically to the COTR on a monthly basis.
- Provide translations and routing for HCHB cellular 911 calls and for remotely located VoIP 911
- Protect the privacy rights of users of the telephone systems.
- Provide call detailed information as requested by the COTR in support of DOC's Security, Office
at short notice.
VoIP Engineer
- Provide Telephone Call Detail Report. The contractor shall provide close to real time access to
the COTR.
- Supply operating guides that will walk users through routine operations for their instrument
- Provide voice mail services including recorded announcements, audio and visual indicators of
storage standard and 30 minutes as directed, auto dial voice mail caller, auto reply (send
message back to voice mail caller), create, delete, and retrieval of messages from any Dual Tone
Multifrequency (DTMF) phone (internal or external to HCHB). Retrieval of messages external to
the HCHB shall be accessible via a local Directory Number (DN) by the Government.
- Ensure that the following features are active and available to users and are kept at current
forwarding, transfer, switch conferencing 3 and 6-way, camp on, redial, hold, call park, caller
identification (ID), call waiting, message waiting, call pickup, hunt group, speed call, auto dial,
caller ID outgoing, and HCHB-wide calling name delivery.
- Monitor usage on trunking facilities and notify the Government when usage levels approach
- Make all telephone system components property of the Government upon delivery or
Required Experience/Qualifications:
- Must possess a current, active government clearance of Secret or greater.
- Bachelor's degree in computer science, Engineering, Business Management, or equivalent.
- 4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
- Experience as a remote worker demonstrating time management and self discipline
- Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop,
- Excellent interpersonal skills and demonstrated ability to work well in a team environment.
- Excellent communication skills - both verbal and written - in the English language.
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 4pm
education: No Degree Required
Responsibilities:
VoIP Engineer
The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and
sustaining engineering for the assigned telephone systems at HCHB, COOP site and DOC occupied
facilities maintained by DOC customers.
The nominal support requirement for this service is 1st shift, with on-call at other times. Additional
support may be required during major events based on scheduled customer requirements and may
result in 2nd shift, 3rd shift, or on-call support.
Required Experience/Qualifications:
- Must possess a current, active government clearance of Secret or greater.
- Bachelor's degree in computer science, Engineering, Business Management, or equivalent.
- 4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
- Experience as a remote worker demonstrating time management and self discipline
- Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop,
- Excellent interpersonal skills and demonstrated ability to work well in a team environment.
- Excellent communication skills - both verbal and written - in the English language.
- Experience level: Experienced
- Minimum 2 years of experience
- Education: No Degree Required
- Professional Engineer
- Professional Engineer
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
Staffing and Recruiting
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