Work Study, Student Ambassador (Dean Access & Completion)

Department: Dean Access & Completion

Location: Eastern Campus

Reports To: Student Success Specialist

Recruitment Type: Internal

Requisition ID: req5325

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

Learning Objectives:

Serves as a first-tier customer service representative in Access & Completion departments to assist students with browsing and registering for classes, completing action items, troubleshooting My Tri-C Space issues, navigating student websites to retrieve needed documents such as academic plans, FAFSA/ financial aid worksheets, class schedules etc. Assists with New Student Orientations, Registration Express, Success Week, and other campus events and activities.

Student Ambassadors are expected to become adept at learning and understanding all Access & Completion programs and the resources available to students in all departments within the division to gain the ability to interpret student needs and link them to appropriate services.

• Have completed at least 6 credit hours at Tri-C;
• minimum GPA of 2.5;
• consistently maintain 6 credit hours each semester;
• maintain satisfactory academic progress;
• adhere to College’s confidentiality policy;
• successfully pass background/drug screening;
• Flexible schedule including evenings and weekends;
• must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills;
• provide support to students during peak periods:
• assist students with My Tri-C Space;
• provide campus tours;
• assist with on and off campus events such as open houses, NSO, college fairs, high school visits;
• must participate in leadership programs and attend student success workshops;
• other duties as assigned.
  
  

Special Note: Number of Openings (12)

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.