Zendesk Administrator

Job Title: Zendesk Administrator

Duration: 12+ Months

Location: Austin, TX/Remote

Pay Rate: $45 to $50/hr.

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Job Description:

• Manage third-party tools and platforms like Zendesk, SnapEngage, AWS, as well as our custom-built tools and scripts for maintaining these systems.

• Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions.

• See opportunities and problems in our current workflows and devise and implement creative solutions.

• You will write documentation and operational playbooks.

• Maintain community and monitoring platforms, including Khoros Care and Catchpoint

Skills:

• Technical acumen and experience configuring software to proactively solve business problems for your team.

• Experience administering Zendesk, Salesforce Service Cloud, or a similar large CRM or support ticketing system is a plus.

• Experience using scripting (Bash, Applescript, Python etc) to automate workflows is a plus.

• You have good communication skills that enable you to interact effectively with both users and cross-functional teams.

• You are passionate about technology, and you know and love Client software.

Education:

• BA/BS degree or equivalent practical experience

• 1+ years’ experience in technical support or IT administration

Required Skills: Zendesk, Salesforce, Bash/python, AWS.

Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements

Intelliswift participates in the E-Verify program.

Learn More

For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.