From the course: Balanced Scorecard and Key Performance Indicators
Join today to access over 23,200 courses taught by industry experts.
Internal processes measures
From the course: Balanced Scorecard and Key Performance Indicators
Internal processes measures
- The internal processes measures in the balance scorecard framework, help managers monitor how the business is actually working. Let's organize these internal processes measures into three groups, innovation measures, operations measures, and service after sale measures. Innovation process measures reflect the process of identifying and creating new products. For many companies, innovation is where much of a company's competitive edge is created. It is important to the ultimate financial success of the organization that the critical effort to identify and develop new products and services is effectively managed. For example, for companies operating in rapidly evolving markets, a discipline of spending money on research and development is crucial. So one innovation process measure might be, the percentage of revenue spent on R and D. For many companies, this percentage is remarkably stable from year to year reflecting a…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.