From the course: Balanced Scorecard and Key Performance Indicators
Join today to access over 23,200 courses taught by industry experts.
Measuring driver turnover and retention
From the course: Balanced Scorecard and Key Performance Indicators
Measuring driver turnover and retention
- So, we're at the daily 8:00 am meeting of the CEO and top executives of XYZ Trucking. We're going to look at four key performance indicators or KPIs. These are four numbers that are going to dramatically influence the way people behave, and how they spend their time on a daily basis. The first measure, driver turnover. Specifically, this is the number of drivers who quit the company yesterday. Remember that driver compensation is by far the largest operating cost for XYZ Trucking. I am told that driver turnover is a major concern for all trucking companies. I have heard of one trucking company for which the goal of annual turnover is 72% for the drivers. I am told that this company is always above 100% turnover for the year, and that this is normal for a trucking company. I spoke to another trucking company executive, for some reason I know lots of people involved with trucking who confirmed that his company is…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.